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Business Profile

Tree Removal

Austin’s Handyman Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/20/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contracted to cut down 6 small trees behind the house & a larger one on the bank.
    Date contract signed: November 28, 2023
    Date work was to begin: December 5, 2023
    Deposit: $500 paid via ****** November 28, 2023 to *********************.com (his fiancé)* ** ******* did not have ****** & I don’t use the other cash apps.
    Todays Date: March 20, 2024 , nearly 3 months later, work has not been started

    December 5, extreme weather, pushing the work back
    December 8, on his way, his son is sick, doesn’t have a sitter, no show
    December 8, inquired as to cutting 1 tree for the $500 & call it done. He became very defensive
    December 9 came early afternoon. Could not cut trees as he had no help. Completed a few odd
    jobs I needed done, paid him $265 via ****** ** ************************* December 12, 20, 22, no show. December26, was bringing rock salt, again no show
    December 14, 15, 16 Broken water main can’t get out of his drive
    December 17, 18 , Sister in hospital
    January 4, contact stating weather concerns but will be out soon
    January 20, he has frozen water lines,
    February 6, will be down first of week, asked I pay remainder of $1,150 in cash after work complete
    March 4, good weather, will be here as soon as he completes another job. Last time I heard

    At this point I no longer want to have any more contact with him. He has no money. I know I will never see my $500 again but his business needs to be flagged, F rating, warn others.

    He claimed to have 2 teams of7 employees yet couldn’t find one to help cut a tree. He claims to have business insurance in case of property damage. He does or did have workman’s comp but no liability insurance.

    I put my faith in this young man, he gave me the perfect sob story. I trusted him, felt he deserved a chance. We cancelled 3 doctor waiting on him to arrive, no shows..


    The resolve I desire is to be released from this contract due to his breach of contract.

    Customer Answer

    Date: 04/24/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    At this time, I have not been contacted by Austin’s Handyman Services regarding complaint ID *********



    Regards,



    ******* ******

Austin’s Handyman Services is NOT a BBB Accredited Business.

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