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Business Profile

Cemetery

Elkins Memorial Gardens

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 21, 2023, I purchased a headstone for my deceased mother in the amount of $2623.84. Fully paid for up front. They said since the covid pandemic everything was backed up and could possibly take up to two years for it to be completed. I asked to be kept informed throughout the process but have yet to hear from them. Now that it has been over two years i have tried contacting them. Leaving messages with my phone number but have never received a call back. I have stopped by their office location during their posted business hours without anyone ever being there. I spoke to another headstone company and they could have one at the gravesite by summer. I am just unsure of how I can get this resolved with the business avoid me. It's been almost three years since my mother's passing and the family would really love to have something to decorate with flower during sentimental times

    Customer Answer

    Date: 04/14/2025

    Better Business Bureau:



    At this time, I have not been contacted by Elkins Memorial Gardens regarding complaint ID *********



    Regards,



    ****** ******

Elkins Memorial Gardens is NOT a BBB Accredited Business.

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