We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Asphalt

Smith & Son's Asphalt Paving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Asphalt.

Complaints

This profile includes complaints for Smith & Son's Asphalt Paving's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Smith & Son's Asphalt Paving has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/13/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date service rendered: October 25-28, 2021 Money paid to Smith and Sons: $12,000 I hired Smith and Sons Paving on October 25th to pave my driveway and install 2 couldrons in a bridge/creek that runs through my property. In April of 2022 I noticed my driveway was cracking, breaking, weeds growing up threw it and sinking. The Area where the couldrons is the worst of the sinking and I worry it is only a matter of time before the driveway breaks away in that area (the sinking can be seen in the images below). In one of the images below you can see where the Asphalt is poured less then 3 inches outlined as the contracted depth. I texted/ called Smith and Sons May 21st for the first time to have the repairs made within the 1 yr warranty outlined in the contract below and was not contacted back. I texted and called several times from May- August. I sent emails, and ******** direct Instant Messages. I still have not heard back from this company. On July 20th and 22ed i sent the ******** IMs to the company, ******** indicated that the company reviewed my messages but again did not contact me back. All attempts to contact this company have failed.

    • Initial Complaint

      Date:08/08/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It has been 5 weeks to the day that I have contacted Smith and Sons Paving almost every single day for the past 5 weeks. I haven’t gotten a reply via message or a call back. The work done does not meet Virginia standards. The asphalt laid has no base layer and the asphalt isn’t the industry standard of 2 to 4 inches (it’s not even an inch). I can push it with my thumb and create indents. My wheelbarrow legs have left indents in the pavement from it being so thin. Grass is busting through. They also did a patch job where old, cracking pavement was cut out and then went back over the cutout. That section is peeling. You can put your fingers under it and pull it up like clay on a table. I also had them do a hot coat over the existing driveway and they didn’t even clean the driveway. They just sprayed over the bobcat and backhoe tracks so now I have dirt tracks permanently running through my driveway. Additionally, when the work was being completed, one of their works fell asleep / passed out / was under the influence in the skid steer ****** and the machine was on. The machine was bouncing all over the place right in front of my mailbox and I had to risk going over there and waking him up and making sure he was okay. The contract signed has a 1 year warranty but it doesn’t seem like they are going to honor it since I can’t even get in touch with them. This entire experience has been an absolute nightmare. I wish I had looked Smith and Sons Paving up when they had come knocking on my door to do work through the neighborhood because I would have never accepted their services. Nevertheless - a contract is to be honored and a warranty is to be honored.

    Smith & Son's Asphalt Paving is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.