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Business Profile

Online Retailer

Stocktee

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Information and Alerts

BBB RatingNot Rated

Reasons for rating

  • The business's BBB file information is being reviewed and/or updated.

Alert Details

This business has 1 alert.

Alert

UPDATE: September 2023, BBB continues to receive complaints from consumers alleging to not receive their orders. The current address on the company website is 312 W 2nd St, Casper, Wyoming 82601. Past addresses have included WV, VT and two in CA. None of which were able to receive mail for the Stocktee. The company continues to only open emails for customer reviews but not open emails for complaints.

 

If you have ordered from Stocktee.com and not received your purchase, BBB is unable to pursue a complaint without a valid address, so we suggest you contact:

 

  • your Attorney General's office
  • FBI Internet Crimes Division at www.ic3.gov or call 1-202-324-3000
  • Federal Trade Commission at reportfraud.ftc.gov or call 1-877-382-4357

 

Also, you may want to dispute the charges with your credit/debit card.

 

Since June 2020, BBB has received several complaints, customer reviews and Scam
Tracker reports against Stocktee. At first, the complaints stated the items received were not what the consumer had ordered and Stocktee reps responded to BBB for some of the complaints.

 

After a few months, the tone of the complaints changed. Consumers alleged their payments were taken, however their orders were not received. One complainant stated he had paid extra for faster shipping. Some consumers stated they were emailed a tracking number, however when attempting to track the package, it was found the tracking number did not exist. The company has stopped responding to the BBB.   

 

Whois.com
shows the website, stocktee.com, was registered on 10-28-2019, but the
registrant information is hidden.

 

As of March 3, 2021, the
address shown on the website is 19027 Spruce River Road, Jeffrey, West
Virginia 25114, United States. This has been identified as a residence. The owner has
affirmed they are not associated with the company in any way. BBB has learned
of two previous addresses used on the website. In October 2020, the address used
was 1170 Coventry Street, Newport, Vermont 05855. This was also identified as a
residence and the owner has specified they have no connection with the company.
In January 2021, the address used was 814 Mission Street, Suite 600, San
Francisco, CA 94103. BBB visited this location and confirmed the building, as
well as the offices on the 6th floor, are all closed.

 

The
customer reviews found on the company’s website are identical, including images,
to another clothing website. Two
Facebook pages were found for Stocktee. The page manager locations were
Vietnam, Germany and Brazil.

 

BBB warns any consumer to do research prior to
completing online shopping transactions when shopping with a company for the
first time. When in doubt, ask family, friends or your local BBB for further
assistance!

 

For more BBB tips, check out Online Shopping.

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