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Business Profile

New Auto Parts

AutoZone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i ordered a Moveras th700r-4 transmission from Autozone in the fall of 2021. it arrived quickly, price was cheap (roughly $1500). i paid a garage named ***** **** ******** to assist me in installing the new transmission. it made it 10 miles before it started slipping. i almost couldn't finish the 30 mile trip to my house. i got a replacement from Autozone, same situation with arrival time and price. i put that transmission in myself due to the garage being 30 miles away and having to have had the truck towed to Mr ******s garage would have been expensive. it had shifting issues from the start which progressively got worse over the next week, escalating to the point of the truck becoming undriveable. i started the process of getting another transmission from Autozone, i was told by the manager who i believe was sincerely trying to help resolve this after weeks that he had not heard anything pertaining to delivery of the 3rd transmission. So i decided to opt to get a refund, which was sent to the main office of Autozone to be processed. after a few days had passed i got a call from the manager of the keyser store asking for my address to pass it onto headquarters. I did not hear from the main office about resolving the matter, and the next time i made a purchase at the store Thomas (the manager) informed me that he had not heard anything back either. i personally witnessed him on the phone and trying to resolve the matter multiple times, only to get hung up on/be on hold until his shift was over, at which point another employee would wait with the phone in case their call did get through. I still have not received a refund from the Autozone main office or even gotten a call pertaining to resolving the matter. I have since sold the truck due to not being able to use it for lack of an effective replacement transmission, along with the financial strain of losing $1500+. So even if I did end up receiving transmission #3, it would do me no good.

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