We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Event Center

Morgantown Elks Lodge

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked the Morgantown Elks Lodge in February 2023 for a graduation being held on May 26, 2023. I had spoke with Vicki ******** for hall rental details and cost. She broke down the cost which was $300 for hall rental there was a $200 refundable deposit if the hall was cleaned, garbage taken out and tables put back. The add on of $25 was added for chafer use which were not used day of the party. Add on of $50 to store food in refrigerator was added which was used for party to store 3 pans of salad. Day of party hall was just as we found it all chairs as is as well as all trash taking out, floors swept, and tables wiped. I noticed two weeks after the party I did not receive the refundable deposit. I reached out to Vicki ******** via text message she responded by saying it would be refunded the week of June 19. I checked my account June 27 still no refund so I reached back out Vicki ******** and she said she was not aware it was not refunded and she would reach out to the treasure. As a rental client I upheld my end of the rental hall contract I should not have to hunt down my refund. I just would like to be compensated for $200 which is the refundable deposit stated in the rental contract

    Business Response

    Date: 07/18/2023

    Refund of $200 processed back to CC ending in **** on 7/18/23.

Morgantown Elks Lodge is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.