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Business Profile

Optician

Spectrum Optical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optician.

Complaints

This profile includes complaints for Spectrum Optical's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/30/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went in for an eye exam on 11/23/24 and was told that the out of pocket price (with no insurance) would be $140 for my visit. I knew that it would not be covered by insurance because it was a visit that was less than a year from my previous visit. The person behind the counter told me that they could bill insurance and it would save me $10, and so I told them "OK let's do that" and I paid $132.43. I was given a 10% discount for paying that day.

      Now it is 1/30/25, and I got a bill for an additional $60 because the insurance didn't cover it because I had not yet my deductible. I was willing to pay $140 for the out of pocket costs (I'm assuming OOP prices cannot include insurance). Now I am told that the cost is $213.86 and that I owe an additional $60.

      I talked with the supervisor "Hannah" to get things cleared up. As an initial matter, Hannah was unbelievably rude to me. So much so that I decided to record the conversation. I have a recording of the conversation (which she became much nicer once the recording notice was send out). But her rudeness is irrelevant to my issue. I told her that either the person at the counter on 11/23 did not tell me the correct amount or I did not explain that I would be charged an additional $60 if insurance did not cover the bill.

      I am particularly frustrated because I thought that if I paid the OOP price (with no involvement with insurance) this would be $140. Now I am getting charged and addition $60, that I did not think I would get charged.

      Customer Answer

      Date: 03/14/2025

      Spectrum Optical reached out to me to apologize for any confusion they may have caused. But they did not adjust the bill. I do not believe this issue was resolved, however, I also do not believe they will move forward to adjust my bill.  I would like to have this be reflected in their BBB profile that this issue was not resolved and that they did not adjust the bill, even though they gave me an incorrect estimate. 



      Regards,



      ***** **

    Spectrum Optical is NOT a BBB Accredited Business.

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