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Business Profile

Garbage Removal

NC Sanitation Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My garbage is supposed to go on Thursday morning, but for some reason even if your bill is paid, they don’t always take your garbage, usually coming up with an excuse, and you have to wait until the next week. The last time they didn’t take it and there was no way to come up with an excuse and it was brought to their attention by my son, they then kept telling him they are only human, and he told them he hates to do this, but if it wasn’t picked up by the end of the day, that he probably will have to turn them in the the better business bureau, they then told him he couldn’t talk to them that way, and told him to immediately give me the phone, and told me they will let their drivers know that it was missed, and got it by the end of the day. When my son went to bring the dumpsters up today Sunday, December 10th, he realized they didn’t pick up the garbage that was supposed to be picked up Thursday, December 7th. I would like you to get them to take my garbage on the days that it supposed to go, especially since the bill is paid clear till January.

  • Initial Complaint

    Date:06/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for Garbage pick up on a weekly basis. They were supposed to empty my trash cans each Wednesday. On Wednesday 7 JUNE 2023, the trash can was not emptied. Todays date is 13 June and the trash still has not been picked up. Many phone calls were made each day of the week since the 7th of June only to get a message to leave a name and phone number and they will return the call. there has been no return calls as of today At no time, have we been able to talk to a person Payment has been made on 3 May 2003 in the Amount of $52.22 for the period MAY/JUL 2023 I am very dissatisfied with this service.



    .

    Business Response

    Date: 06/27/2023

    The customers trash has been picked up and a credit for the miss has been put on the account.

NC Sanitation Inc is NOT a BBB Accredited Business.

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