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Business Profile

Casino

Mountaineer Casino Racetrack & Resort

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visit mountaineer casino from Thursday to Monday October 13-17,2022. I been lost on the slot and table games every day but the casino says I won ??? When I asked for cameras reviewed again because I lost not winning and it’s not fair for people lost money but still have to pay for the tax at the end of the year from casino cheating winning lost from the players. The casino refused review the camera and the casino is threatening not let me come back in until I show them my tax last year ???!
    Not just the table games they cheat on the players. The slot machine also. Some how they shut down the slot machine made the slot machine no bonus games over 2hrs no matter I bet 20-50dollars each time .
    Please help me get correct winning lost at the casino. Thank you very much

    Customer Answer

    Date: 11/29/2022

    Better Business Bureau:



    At this time, I have not been contacted by Mountaineer Casino Racetrack & Resort regarding complaint ID ********.



    Regards,



    **** ****

Mountaineer Casino Racetrack & Resort is NOT a BBB Accredited Business.

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