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Business Profile

Drug Abuse & Addiction - Info & Treatment

Hope For Tomorrow, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drug Abuse & Addiction - Info & Treatment.

Complaints

This profile includes complaints for Hope For Tomorrow, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hope For Tomorrow, LLC has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/18/2024

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My drivers license was suspended in August 2023 due to a DUI, after the DUI I was ordered to go to rehab by a ****** county WV. I completed the rehab and then tried to get my license back but was then ordered to complete DUI classes through ******* counseling. I completed the classes but before ******* will report the completion of the classes to the DMV they need to verify the discharge paper work completion of my rehab of the day a started rehab to the day I completed it. I've been waiting for My hope for tomorrow rehab to fax my completion of rehab to ******* counseling services for almost a month with no response.

      Business Response

      Date: 09/24/2024

      Fax did not go through at the first attempt. We were aware later. The information requested was resent successfully on 9/18/2024. The paperwork has been sent to the counseling office provided on the release. Please see release from ******** Counseling, release was signed by  patient but was not sent to us until 8/23/2024. We even responded and sent the information listed on 9/5/2024. It did not go through successfully and we resent on 9/18/2024. It went through the fax successfully at this attempt. Also, advised that our policy is 30 days from the date received and we received the release on 8/23/24 and really within time frame of our policy on 9/18/2024. All information requested has been sent to ******** Counseling on 9/18/2024. Please let me know if you need any other information. 

      Customer Answer

      Date: 09/24/2024

      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.


      Regards,


      ******* *******

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