Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Passports and Visas

My Passport Hub

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Passports and Visas.

Information and Alerts

BBB RatingC-

Reasons for rating

  • 22 complaint(s) filed against business
  • Length of time business has been operating
  • Failure to be transparent about ownership, location, or products/services offered

Alert Details

This business has 1 alert.

Alert

BBB received multiple complaints against this business in a short timespan. This prompted an internal investigation of the business’s practices. Based on BBB’s review, it appears this business offers document preparation services for people applying for U.S. passports. BBB sent correspondence to the business by email and postal mail on April 9, 2025 and April 18, 2025. Our letters requested the following:

  • Names and contact information for the owners and officers of the business.
  • Information concerning where the business is physically located. BBB currently lists an address of 2232 Dell Range Blvd Ste 245 Cheyenne, WY 82009. BBB understands that this is a commercial registered agent’s address and not typically a physical place of business.
  • Information regarding the business’s registration with the Wyoming Secretary of State. BBB is unable to find a listing for the business when searching the Secretary of State’s database.
  • A detailed explanation of the services the business offers to customers.
  • A list of all website urls the business operates.

The business did not respond to BBB’s inquiry.

Important Information

Additional Info

The address listed for this business appears to be a Commercial Registered Agent’s location and is typically not a physical place of business. The registered agent service that operates this facility commonly acts as the agent of record for official state paperwork filings, accepts legal documents on behalf of the business and forwards mail to the business representatives at their actual physical location.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.