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Business Profile

Modular Homes

Jandel Homes Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Modular Homes.

Complaints

This profile includes complaints for Jandel Homes Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jandel Homes Ltd has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/11/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Saga continues: DANGER they sell you items and when not as expected they change the meaning of rear of home. I believe rear/back means the back door opposite of front doors of house, they sold us 16" Overhang At Rear of Home and when pointed out to them that this is not what we got they explained the Rear of the home is and End of the home, the end of the home furthest from the truck when hauling and the Front of the home is the End of the home next to the towing truck. BEAWARE this company is BAD NEWS! Stay away if at all possible.

      Business Response

      Date: 07/11/2022

      We sincerely apologize regarding the misunderstanding of
      this specific option selected on your home. The ‘16” overhang on the rear of
      the home’ option is always on the opposite side from where the truck pulls the
      house from. In the modular home industry, the rear of the home is always
      referred to as the opposite side that the home is pulled from.

      Customer Answer

      Date: 08/11/2022



      ****** ******** *******



      I have reviewed the response made by the business in reference to complaint ID 18344739, and they contacted us and offered to issue a cheque to us in the amount they charged for the item. 

      They still feel they are 100% in the right which we cannot agree with. We are tired of the fight with this builder and have accepted their offer to put an end to this issue. 




      Sincerely,



      **** * ***** ********

    Jandel Homes Ltd is NOT a BBB Accredited Business.

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