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Business Profile

Acupuncturist

Acupuncture Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Acupuncturist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:18/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wednesday August 16 2023.Amount paid $***** The business committed to provide me with acupuncture therapy. The nature of the dispute is that upon leaving my appointment I had neurological (shooting pain and tingling) from my left hip down into my left leg and it was very painful to walk. When I got home and inspected further, there was still a needle in my thigh just above the head of the femur. A day later, my entire leg is incredibly sore.When u contacted the business, they told me that it happens all the time and it's normal. Some ice should resolve the issue.For me, this is unacceptable. They didn't even offer to take off some of the charges. It is negligent, bordering on ***********.Invoice #drk15692-P01

    Business Response

    Date: 24/08/2023

    *************** came to the clinic August 16/23 2:15-3:45 received a combination Acupuncture and Massage treatment.

    He called the clinic after his treatment and talked to the receptionist about having neurological issues with his leg and found a needle was left in his leg. Our receptionist assured him that ***** (myself) would call him back regarding the issue. I called him back around 5:00 the same day and apologized. Explaining this can happen.

      I my professional opinion, the needle was placed in a position that no further harm would come from it. I asked him how he felt right now and he replied "a little tender" I asked him to take a picture of the needle and send it to me. To this date I have not received anything. I also suggested that I he felt discomfort to ice the effected area. At that time I did not feel that there would be any issues moving forward. 

    **************** paid ***** on his debit card for the massage portion and ***** was submitted to ****** **** for his Acupuncture treatment.

    Since it is somewhat difficult to reimburse an insurance company I would be happy to give ****************  45 minute acupuncture treatment for no charge.

     

    Customer Answer

    Date: 24/08/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Acupuncture Plus is NOT a BBB Accredited Business.

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