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Customer Review Ratings
Average of 45 Customer Reviews
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Review fromBarbara G
Date: 18/07/2024
5 starsBarbara G
Date: 18/07/2024
Excellent service! ******* very knowledgeable. I definitely will do further business with this company.
Alberta Indoor Comfort
Date: 04/10/2024
Thank you so much for your kind words, *******! Were thrilled to hear that you had a great experience with our team. Its our goal to make sure every home we service feels comfortable, safe, and efficient, and were glad we could deliver that for you. If you ever need anything in the future, dont hesitate to reach out!Review fromCara A
Date: 11/07/2024
1 starCara A
Date: 11/07/2024
I had a hot water installed 3 months ago. 2 weeks ago, I thought I smelled gas, so I called Atco to come out and check it. Turns out there was a leak and he says it likely has been leaking since the installation 3 months previous.I repeatedly called Alberta Indoor Comfort to make them aware of the situation. Initially it was to inform them that their technicians should be better trained. Now after 3 unreturned phone calls, it is to have my money refunded.I went with a company that I thought had the best reputation for customer service and professionalism so that I would be safe and it turned out that I was slowly being poisoned in my own home due to shoddy workmanship. The least that they could do would be to call me back, but as of today, no returned phone call after 3 attempts on my end.This is not a company that I would trust again.Alberta Indoor Comfort
Date: 19/07/2024
****, thank you for your feedback. I apologize that you had this experience. I will personally call you back on Monday 22 of July, so we can discuss this further. Thank you,*****Review fromJosilynn T
Date: 03/04/2024
5 starsJosilynn T
Date: 03/04/2024
It was a great experience from estimate to install. The team was very professional. I would recommend 100%Alberta Indoor Comfort
Date: 04/10/2024
Wow, Josilynn, we really appreciate your glowing review! Its wonderful to know our efforts made a positive impact on your home. Were committed to providing the best ************** and customer service possible. Thanks again for choosing us!Review fromRobert M
Date: 24/01/2024
5 starsRobert M
Date: 24/01/2024
These folks are really great they promise and then over deliver on their service. They followed to make sure their tech was on time, then delivered on price and installation. Would definitely recommend.Alberta Indoor Comfort
Date: 04/10/2024
***, thank you for taking the time to provide feedback to us. We cant thank you enough for your kind words! Hearing that you had a smooth and satisfactory experience means the world to us. Our team takes pride in delivering comfort and peace of mind, and we look forward to continuing to serve you.Review fromHarold I
Date: 17/01/2024
5 starsHarold I
Date: 17/01/2024
Weve had **** visit our home now on two occasions for service calls, duct cleaning and water tank replacement and he is professional in his work ethic, very pleasant to deal with, leaves the job site clean and tidy and willing to answer any question one may have. I would highly recommend **** for any service calls booked.Alberta Indoor Comfort
Date: 04/10/2024
******, were so happy to hear that you were satisfied with our service! Its feedback like this that motivates our team to continue delivering top-notch HVAC solutions. We appreciate your trust in us and look forward to keeping your home comfortable year-round!Review fromJACKSON M
Date: 14/01/2024
1 starI installed Central Air Conditioning and the copper pipe was installed in a very crapy and lazy manner. The pipe was run through below my ceiling studs and now I am not able to develop my basement. I called the team and I was quoted $2000 for re-installing the pipes. Why should I pay again for your crapy job done by your professionals. Never recommend Alberta Indoor Comfort.Review fromShirley H
Date: 22/11/2023
1 starShirley H
Date: 22/11/2023
On March 30l 2023, our furnace, installed by Albert Indoor Comfort in 2019 quit. To complicate matters, we are a senior couple and one of us was sick with COVID. At that time, all COVID requirements in the province had been dropped – there was no quarantine period and no masking was required. However, out of courtesy to AIC, I told them (via Manuel, I believe) about our situation and said that I would mask and they could mask if they chose. The sick person was in a far bedroom with the door closed and would not interact with the service tech in any way. AIC refused to service our furnace. We therefore had to call another company and pay a somewhat hefty service fee. Now here’s the rub: we still have 8 years of guarantee on parts and service for this furnace which Jason of AIC informed me on November 22 is cancelled if another company works on the furnace. So AIC would not service the furnace, would not cover our costs and will cancel our warranty!Alberta Indoor Comfort
Date: 24/11/2023
*******, we genuinely appreciate you taking the time to share your past experience, and we're sincerely sorry to hear about the challenges you faced with your furnace. We do hope that your husband has fully recovered from covid.We understand the importance of a functioning HVAC system, especially during challenging times. We want to extend our apologies for any inconvenience you may have experienced. Our primary goal is always to provide reliable and compassionate service to our clients.Upon reviewing your case, we would like to offer some clarification. Our Service Experts are committed to ensuring the safety of both our clients and themselves during service calls. In this instance, there might have been a miscommunication, and for that, we apologize. Your health and well-being are of utmost importance to us.We'd like to investigate this matter further to understand what transpired during this service request. We will reach out to you directly to discuss what we find and to work together to find a satisfactory solution. We genuinely value your feedback, and we are committed to addressing your concerns promptly.Once again, we apologize for any inconvenience you've experienced, and we appreciate the opportunity to make things right. Your satisfaction is our priority.Review fromElizabeth C
Date: 16/11/2023
5 starsElizabeth C
Date: 16/11/2023
My new water heater was installed with efficiency and no fuss. ***** was pleasant and informative. I have been aware every time someone comes there is a bit of "upselling", another product or service to think about purchasing. Sometimes I agree with buying something else, sometimes not. The aero seal that was suggested to be a good idea ot prevent leaking of heat through the ducts.***********************************Alberta Indoor Comfort
Date: 17/11/2023
*********, thank you so much for taking the time to share your experience with us. We're thrilled to hear that your new water heater installation went smoothly, and we appreciate your positive feedback about *****'s efficiency, pleasant demeanor, and informative service.We also want to acknowledge your feedback regarding the mention of additional products or services. We strive to provide comprehensive information to our clients, ensuring they are aware of available options that *** enhance their overall comfort, health, safety and peace of mind in their home. Your perspective is valuable, and we will certainly take it into consideration as we continue to improve our services.We're here to assist you with any questions or concerns you *** have in the future. Thank you for choosing us, and we look forward to serving you again!Review fromPhilippe D
Date: 26/09/2023
1 starPhilippe D
Date: 26/09/2023
I gave them my phone number to inquire about servicing a dehumidifier unit back in July 2022. Didn't amount to anything but since receiving my number, they continue to call and text me about their deals even after repeated attempts to telling them to remove me. March 2023, they acknowledged and apologized. 6 months later, I get another text again. Would never hire them based on principles. If you can't get you marketing/advertising in order and stop after repeatedly being asked to stop, I'm not trusting you with anything, let alone the comfort of my home.Alberta Indoor Comfort
Date: 28/09/2023
********, thank you for your comments, your feedback is important to our company. We absolutely respect your right to be removed from our contact lists, and we have double-checked that this is the case. In a few instances errors happen and some clients receive messages from us after they have requested to be removed, for this we apologize.Going forward, rest assured you will receive no further communications from us.Again, thank you for your feedback. If there is anything we can do for you in the future, please give us a call!*****Review fromReza V
Date: 07/07/2023
5 starsReza V
Date: 07/07/2023
Very well managed company with great customer service and professional staffAlberta Indoor Comfort
Date: 28/09/2023
Thank you very much for taking your time to post a review! We appreciate your business!*****
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