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Business Profile

Aircraft Charters

North American Airlines

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:26/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is directed at American Airlines (Canada)- there are so many addresses with no clarity on where to direct a complaint and my email chain with the company was futile. My complaint is with the service, or lack of, received on a recent vacation, specifically the loss of (resulting in delayed) baggage in BOTH directions and their subsequent mishandling of the issue. Flights departing ******* to *************** via ****** and ****** on *** **** ****. Flights departing ** ***** ***** ****  and returning *** ***** ** ***** ***** ****. One of 2 checked bags was lost on arrival at ************, and I eventually got it after 7 days. Requiring my having to pay someone to travel, twice, to pick up the baggage. And on return to *******, again, one of 2 checked bags was lost on arrival and subsequently returned 4 days later. My grievance is with their lack of service during the vacation and mishandling after. Flights were booked business/ first class and priority service and handling was expected. My once in a lifetime vacation was severely affected by this failure of delivery. My vacation cost me close to *******. Flights cost ******** with a base before all taxes of ********* As compensation, I was offered a *** voucher towards a flight if taken in 12 months. ** ******* ************* ** *** ***** **** ***** ** ***** ** ************* *** * ****** ** ******** **** **** ** ** ******** **** ******* **** **** *********** ****** ****** ** ****** ** ***** ** ******** **** ***** ******* **** *** ******* ******* ****** **** *********** *** **** ***** ******* ****** ***** ********* * **** ** ***** ** *** *** * ****** ** ************ *** ***** ***** ******* *** *********** ***** *** * ***** **** ********

North American Airlines is NOT a BBB Accredited Business.

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