Complaints

This profile includes complaints for Swoop's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Swoop

  330 4311 12 St NE Calgary, AB T2E 4P9

• 

  Swoop Inc.

  1700-360 Main St. Winnipeg, MB R3C 3Z3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:26/07/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a flight with swoop. Paid for seat selection on top of my ticket during checkin then they canceled the flight and will not refund my money

• Initial Complaint

  Date:20/07/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had booked a return flight leaving from *******-******** on July 8th (10:40am from ******* arriving in ******** at noon) and returning from ******** to ******* July 13th. We arrived to the airport to leave ******* on the 8th to arrive to a SIGN stating our flight was cancelled. There was no individual in sight to be able to assist with ANYTHING. I have now been charged for a flight I was on time for that SWOOP cancelled and there is no way to contact ANYONE to discuss solving the issue. I do not intend to pay for a service that was cancelled by the company and not myself. I had lost a substantial amount of money because of this, not only flight costs but also tickets for events that we were supposed to enjoy while on vacation.

• Initial Complaint

  Date:18/07/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight with Flight Hub on May 31, 2022 to ************* to take care of my 99 year old mother. On July 8 I received an e-mail from Swoop Airlines that my flight was cancelled and they could not accommodate me on another flight. I have been trying to contact both Flight Hub and Swoop and cannot get any resolution to my plight. Flight Hub told me I would have to resolve it with Swoop because they dont have the same Portal. Swoop only gave me the run around instead of trying to accommodate me on another flight. I am a senior and is so frustrated and disgusted with the way they choose to handle their travellers. Now I have to book another flight to get back home. I would appreciate if there is any way you could help.

• Initial Complaint

  Date:14/07/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked flights for myself and my two children ages 2 years old and 9 months old as well as my nephew age 12 years to fly him home to *******, and have us visit there at the same time. Swoop cancelled this flight. I have the option to reschedule for another date (none of which work for me) or get a refund. I still need the flight for my nephew and can reschedule that, but swoop will not let me change just one passenger and cancel another. I cannot get ahold of customer service, and am told that they will not take calls unless its 72 hours before your flight, and I have not heard back from a ticket I submitted to them online. I really need to speak to an actual agent about my trip and cannot get ahold of anyone. I considered rescheduling the second flight to make it work, but the flights I have options to change to are more expensive. Please help !