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Business Profile

Airlines

Swoop

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Swoop's headquarters and its corporate-owned locations. To view all corporate locations, see

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Swoop has 2 locations, listed below.

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    • Swoop

      330 4311 12 St NE Calgary, AB T2E 4P9

    • Swoop Inc.

      1700-360 Main St. Winnipeg, MB R3C 3Z3

    Customer Review Ratings

    1.21

    Average of 63 Customer Reviews

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    Review Details

    • Goran T

      Date: 17/07/2022

      We had a round trip tickets from ********** to ****** through ******* for Friday, July 8 and return back home on Monday, July 11. First, flight to ****** got cancelled and we rebooked a flight through West Jet (option given by Swoop) for Saturday. Things could happen. Unexpected, unpleasant events started on Sunday, July 10 with E-mail from Swoop that our flight on Monday is cancelled. Using link, we got through e-mail to book flight back through West Jet didn't help at all. Whichever option we tried and MOST IMPORTANTLY WHICHEVER DAY we tried, we couldn't book any flight back home. Message was: in the same day you need to have more than 2 hours overlay. Even though we picked the least desirable option with 2 layovers and more than 3 hours wait at the ******* and ******* airports, we were getting the dame message. And, we tried for every single day from Monday July 11 until Monday July 18. Calling Swoop phone umber, message we always getting was: we are unable to talk to you at this time, contact us by social media. Contacting Swoop through social media ******************** we were added to their que. The funniest part is that we got message back from a virtual assistant on Thursday, July 14. Conclusion: after spending extra $1,800 on 2 tickets from ****** to *********, driving to ********** to pick-up car at the airport since flights back were to *****************, one extra day I had to use away from work, unpleasant time in ****** spending more than 10 hours in attempt to contact Swoop, anxiety and frustration with not having ability to contact Swoop, our planned trip as surprise for our friends was a disaster.I will try whatever I can to get reimbursed for extra ticket we had to pay and for intangible damages caused by Swoop.PLEASE, READ THIS COMMENT BEFORE YOU BOOK ANY FLIGHT WITH SWOOP.

    • Carlo M

      Date: 16/07/2022

      Never fly with this Airline booked flights 4 months ago for weekend trip now 6 days before leaving change return flight from Sunday to Friday with only other flight 1 week later does not make sense to fly Thursday and come back Friday had to book other flight at double also having hard time getting a refund no good at all

    • Kevin C

      Date: 14/07/2022

      Worst airline ever. Stuck in Vegas for two days with more than $1000 of extra expenses, Not home yet so that could climb. You can't just cancel flights and leave people in the lurch. We're lucky we can absorb the extra costs but a lot of people can't and you pretty much left them on the street. Great job Swoop.

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