Reviews

This profile includes reviews for Swoop's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Swoop

  330 4311 12 St NE Calgary, AB T2E 4P9

• 

  Swoop Inc.

  1700-360 Main St. Winnipeg, MB R3C 3Z3

Review Details

• Review fromGoran T

  Date: 17/07/2022

  1 star
  We had a round trip tickets from ********** to ****** through ******* for Friday, July 8 and return back home on Monday, July 11. First, flight to ****** got cancelled and we rebooked a flight through West Jet (option given by Swoop) for Saturday. Things could happen. Unexpected, unpleasant events started on Sunday, July 10 with E-mail from Swoop that our flight on Monday is cancelled. Using link, we got through e-mail to book flight back through West Jet didn't help at all. Whichever option we tried and MOST IMPORTANTLY WHICHEVER DAY we tried, we couldn't book any flight back home. Message was: in the same day you need to have more than 2 hours overlay. Even though we picked the least desirable option with 2 layovers and more than 3 hours wait at the ******* and ******* airports, we were getting the dame message. And, we tried for every single day from Monday July 11 until Monday July 18. Calling Swoop phone umber, message we always getting was: we are unable to talk to you at this time, contact us by social media. Contacting Swoop through social media ******************** we were added to their que. The funniest part is that we got message back from a virtual assistant on Thursday, July 14. Conclusion: after spending extra $1,800 on 2 tickets from ****** to *********, driving to ********** to pick-up car at the airport since flights back were to *****************, one extra day I had to use away from work, unpleasant time in ****** spending more than 10 hours in attempt to contact Swoop, anxiety and frustration with not having ability to contact Swoop, our planned trip as surprise for our friends was a disaster.I will try whatever I can to get reimbursed for extra ticket we had to pay and for intangible damages caused by Swoop.PLEASE, READ THIS COMMENT BEFORE YOU BOOK ANY FLIGHT WITH SWOOP.

• Review fromCarlo M

  Date: 16/07/2022

  1 star
  Never fly with this Airline booked flights 4 months ago for weekend trip now 6 days before leaving change return flight from Sunday to Friday with only other flight 1 week later does not make sense to fly Thursday and come back Friday had to book other flight at double also having hard time getting a refund no good at all

• Review fromKevin C

  Date: 14/07/2022

  1 star
  Worst airline ever. Stuck in Vegas for two days with more than $1000 of extra expenses, Not home yet so that could climb. You can't just cancel flights and leave people in the lurch. We're lucky we can absorb the extra costs but a lot of people can't and you pretty much left them on the street. Great job Swoop.

• Review fromCynthia P

  Date: 08/07/2022

  1 star
  The worst Ive dealt with by far, can't get through when you pay for modifly to even change the flght, schedules only 6 motnhs, over 4 hours on hold to be told half my flight is now void...lol they are keeping over $700, and little choice for a return flight now too...I won't EVER book with them again...buyer beware!! Read the reviews, definately not worth what you are saving!! The customer service is outrageous :(

• Review fromDwayne R

  Date: 07/07/2022

  1 star
  Reservations made on line with Swoop - Itinerary reads return flight from ***** ***** to ******** ***** as Tuesday June 21 - Arrived at *** morning of departure, informed by *** staff that Swoop had no staff or flights leaving Tuesday or Wednesday. Next scheduled was Thursday. - *** staff reviewed Swoop Itinerary and confirmed departure date as correct. - Arrangements made with another carrier for return flight home. - Received email on July 7, 2022 apologizing for the error and inconvenience. Eloquently dismissed my concern as out of their hands. A deal for two return with Poop.... I mean Swoop.... should have been $426.02. With the purchase of tickets form another carrier my holiday was over $700.00 for airfare. It might be cheaper drive..... just saying! (-3 stars)
  
  
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  Review History/Log
  
  
  
  Date by
  07/07/22 6:05 PM Sent to RED
  Freedom Automation blue/Freedom
  07/07/22 11:01 PM FScore Received
  blue/Freedom
  07/07/22 11:01 PM Redacted
  blue/Freedom
  
  This Review passes all Freedom+ requirements and will be handled automatically.
  
  
  This Review passes all Freedom+ requirements and will be handled automatically.
  
  
  Swoop - Rating: D-
  
  330 4311 12 St NE
  Calgary, AB T2E 4P9
  Customer Review Contact: Jackie Strangis
  587-441-1001
  Business Phone: (587) 441-1001
  Email: [email protected]
  Website: https://www.flyswoop.com/
  TOB: Airline Ticket Agency
  Advisory: ***Swoop customer service has stated in the past that they will NOT RESPOND to complaints filed through third parties. From now on (10/10/19), we will contact the consumer first, find out whether they filed a complaint with the CTA, prior to filing with us. If they had, complaint will be closed as OOP. If they had not, will send the consumer and business the letters located in the docs folder and immediately close as UNANSWERED, sub close code: refusal to resolve through the BBB process. O.D.*** - (11/14/2019)
  Manage Business
  
  
  Customer Review ID #72247
  Received: 7/7/2022
  from: Dwayne Racine
  Display: Dwayne R
  Email: [email protected]
  Phone: 587 589 8330
  
  

• Review fromDavid W

  Date: 04/07/2022

  1 star
  Horrible airline. Cancel your flight and wont give you a refund. Offer an alternate flight a week later instead with no accommodation how is that allowed. Thats just robbery. No one is going to wait a week for another flight and pay for a hotel on their own dime while they wait. Its absolute nonsense. You will end up paying more when you need to rebook last minute on a real airline. I would never fly with Swoop again.

• Review fromJoan S

  Date: 01/07/2022

  1 star
  Price change is much higher for ticket change than mention. We were told $74 each. But the bill is for $1600.00

• Review fromShelley F

  Date: 28/06/2022

  1 star
  Constant cancellations and absolutely zero customer service Never fly swoop

• Review fromRobin S.

  Date: 27/06/2022

  1 star
  This is by far the WORSE airline I have ever dealt with. This company should not be allowed to exist. I called customer service the following day remained on hold for 3.5 hrs, called again today remained on hold for four hours. This is utterly ridiculous and unacceptable. I have emailed them, still no response. I just hope I am able to get a refund from them. I will NEVER recommend or book with this airline again. Total nightmare.

• Review fromLinda S

  Date: 26/06/2022

  1 star
  Do not fly Swoop! Our flight was cancelled overnight and when we woke up the next morning, we were unable to reach anyone at Swoop. - their social media link was abysmal and the online "customer careless" never responded to a request for info about alternate flights - their phone support was not available until 10:00 AM EST and then we had a 3-HOUR WAIT - to reach someone who sent us back to the website to lodge a complaint End of story - we re-booked same day ** *** ****** at $1,000/ticket and now have a big debt to pay off thanks to Swoop. Save yourself the headaches and avoid this airline!!!