Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Airlines

Swoop

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airlines.

Reviews

This profile includes reviews for Swoop's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Swoop has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Swoop

      330 4311 12 St NE Calgary, AB T2E 4P9

    • Swoop Inc.

      1700-360 Main St. Winnipeg, MB R3C 3Z3

    Customer Review Ratings

    1.21/5 stars

    Average of 63 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromGoran T

      Date: 17/07/2022

      1 star
      We had a round trip tickets from ********** to ****** through ******* for Friday, July 8 and return back home on Monday, July 11. First, flight to ****** got cancelled and we rebooked a flight through West Jet (option given by Swoop) for Saturday. Things could happen. Unexpected, unpleasant events started on Sunday, July 10 with E-mail from Swoop that our flight on Monday is cancelled. Using link, we got through e-mail to book flight back through West Jet didn't help at all. Whichever option we tried and MOST IMPORTANTLY WHICHEVER DAY we tried, we couldn't book any flight back home. Message was: in the same day you need to have more than 2 hours overlay. Even though we picked the least desirable option with 2 layovers and more than 3 hours wait at the ******* and ******* airports, we were getting the dame message. And, we tried for every single day from Monday July 11 until Monday July 18. Calling Swoop phone umber, message we always getting was: we are unable to talk to you at this time, contact us by social media. Contacting Swoop through social media ******************** we were added to their que. The funniest part is that we got message back from a virtual assistant on Thursday, July 14. Conclusion: after spending extra $1,800 on 2 tickets from ****** to *********, driving to ********** to pick-up car at the airport since flights back were to *****************, one extra day I had to use away from work, unpleasant time in ****** spending more than 10 hours in attempt to contact Swoop, anxiety and frustration with not having ability to contact Swoop, our planned trip as surprise for our friends was a disaster.I will try whatever I can to get reimbursed for extra ticket we had to pay and for intangible damages caused by Swoop.PLEASE, READ THIS COMMENT BEFORE YOU BOOK ANY FLIGHT WITH SWOOP.
    • Review fromCarlo M

      Date: 16/07/2022

      1 star
      Never fly with this Airline booked flights 4 months ago for weekend trip now 6 days before leaving change return flight from Sunday to Friday with only other flight 1 week later does not make sense to fly Thursday and come back Friday had to book other flight at double also having hard time getting a refund no good at all
    • Review fromKevin C

      Date: 14/07/2022

      1 star
      Worst airline ever. Stuck in Vegas for two days with more than $1000 of extra expenses, Not home yet so that could climb. You can't just cancel flights and leave people in the lurch. We're lucky we can absorb the extra costs but a lot of people can't and you pretty much left them on the street. Great job Swoop.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.