We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Appliance Repair

Crimson Appliance Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:24/07/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a service call from Crimson Appliance Repair for **** *** ****. I was not happy with the service I received, as I was charged more than I had originally agreed to. The service person was not able to provide me with an itemized receipt, only the receipt print out from the **** machine. I have made multiple requests to Crimson Appliance Repair for an actual receipt, and have not received a response. I may have a further issue with them based on the receipt contents, but for now I am only requesting the receipt itself.

    Business Response

    Date: 11/08/2023

    Hi There,

    We had went out to this customer's house on **** **, there was a switch that was not actuating which was tightened and adjusted by the technician. 

    Customer had agreed to pay for the service, had even tipped the technician, the invoice was then sent to the customer explaining if anything goes wrong that she would have 90 days to contact us. 

    Invoice is attached. 

    Customer Answer

    Date: 11/08/2023


    Complaint: ********

    I am rejecting this response because:

    I tipped the service man because I was uncomfortable with the option when I was alone in my condo with a stranger.

    You did not send an invoice until I contacted the BBB and emailed you multiple times. 

     

    Please consider this complaint closed now.


    Sincerely,

    *****************

  • Initial Complaint

    Date:10/07/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In early ***** ****, after completing repairs, a Crimson Appliance Repair technician reinstalled the dishwasher improperly, and today the dishwasher nearly fell out of the casing, with dishes crashing to the floor. He did not secure the dishwasher using the brackets. After investigating further, I also discovered the water connection was installed incorrectly. (He also deeply scratched the floor when he was here, but I didn't complain at the time as I received their punitive Terms & Conditions only AFTER I paid the invoice which led me to think I had no recourse - see attached)

    I didn’t realize the impact of the negligence until 2 weeks ago. I contacted the company and requested a refund for at least the labour (****) that I paid for (******* ***** **********). They told me to call to resolve this them but repeated calls were not returned. I do not want Crimson to return to redo the work as I've already had someone else do so, and they described Crimson's job as ******.

    Business Response

    Date: 11/08/2023

    Hi, 

    Our manager **** has been in touch with ***** regarding this installation that we had performed. We have offered to refund some money back to the client because of the damage however she is not willing to work with us. 

     

    If interested, please call us at any time and we are more than willing to help you. 

Crimson Appliance Repair is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.