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Business Profile

Auto Body Repair and Painting

CARSTAR Calgary Sunridge

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:20/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My ****** truck ran into an accident in early October and my claim adjuster from **************** sent me to CARSTAR for repair. For over 2 months, I heard excuses of parts not being available which were ordered through ***************. My truck is fairly new and still under warranty and I was promised a repair. For being an Uber driver, I lost my income for over 2 months but none of the party is taking responsibilities. To add insult to the injury, my claim adjuster is asking me to return the rental car while informing me that "there is no ETA on the requested parts". This situation has caused me immense hardship both mentally and financially. I am demanding 1) a firm date of delivery 2) compensation for my loss of income due to failure to deliver service 3) a rental car UNTILL my car is fixed.

    Customer Answer

    Date: 20/12/2023

    thank you for your prompt response. The address and location is as follows

    ************** northeast

    tel **************

    Business Response

    Date: 29/01/2024

    Hello,

    Our apologies in the length this repair has taken. The vehicle was not drivable and has been sitting at our mechanical shop awaiting parts. Unfortunately, there has been B/O parts with no ETA from ******* As a customer service gesture, we are paying for the rental vehicle to help with the current situation.

     

     

    Customer Answer

    Date: 29/01/2024

     
    Complaint: 21030990

    I am rejecting this response because both *************** and ****************** are not able to track the order that Carstar is claiming to have placed  we are all at loss of why they are decieving every one with false information  Toyota has promised me to deliver the parts asap if they had the order because there is no shortage of these minor parts  This business of sheer lies is unacceptable 


    Sincerely,

    *************************

CARSTAR Calgary Sunridge is NOT a BBB Accredited Business.

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