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Business Profile

Auto Financing

Quantifi Inc (Encore Auto Finance Ltd)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Financing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:14/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract. Physical paper that states monthly payments of 228$ per month. August 2022. And reported it to Quantifi and they said the online contract says bi weekly. But I have the dealership contract and it states 228$ monthly. For 72 months. I been paying 230$ bi weekly since August 2022

    Business Response

    Date: 15/02/2024

    Hello,
    Thank you for bringing this matter to our attention.

    After carefully reviewing the clients claim and the accompanying documents, it appears that the attached file does not correspond to our contract.

    According to the signed agreement between the client and us, the lender, the total amount financed was $13,557.00, with a bi-weekly payment arrangement of $230.61 (due every second Tuesday). It seems the file provided by the customer may have originated from the dealership, but without further information, such as signatures or personal information, we cannot confirm its validity.

    In order to seek resolution, we recommend the client directly contact the dealership to address any discrepancies, as we are adhering to the terms outlined in the contract signed with us. This entails a bi-weekly payment of $230.61 over a 36-month period.

    Please let us know if there are any additional questions or concerns.

    Customer Answer

    Date: 15/02/2024

     
    Complaint: 21291030

    I am rejecting this response because:
    Its attached to my contract from dealership and two different dates. Two different end dates.  Two different payments. Two different month length 
    Sincerely,

    *******************************

    Business Response

    Date: 20/02/2024

    Hello,

    As previously indicated, the document submitted by the client for this claim originates from the dealership.

    We are the lender, and the contract outlining the client's payments, terms, and interests is the valid agreement for the loan (The documents we provided in our last response is the valid Loan agreement)

    Any complaints regarding this matter should be directed to the dealership, as they provided the incorrect contract with the payment arrangements to the client.

    Furthermore, it's imperative to note that the client has breached the contract with us by being over 60 days past due, with an outstanding balance exceeding $1200, despite our attempts to collaborate on a payment arrangement.

    Thank you.

    Customer Answer

    Date: 20/02/2024

     
    Complaint: 21291030

    I am rejecting this response because:
    They wont even help with waiving nsf fee if 243$ I need help and they wont help a customer struggling. I have a pregnant wife and son. Currently on welfare. And they cant waive 243$ ? 
    Sincerely,

    *******************************

Quantifi Inc (Encore Auto Finance Ltd) is NOT a BBB Accredited Business.

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