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Business Profile

Auto Manufacturers

Toyota Canada Inc. (Calgary)

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:17/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Toyota Canada is not standing by their products and is not able to provide replacement parts for vehicles within 5 years of the manufacturing year of the vehicle. We bought a 2019 Toyota *********************************************** in Calgary. On December 06, 2023 we requested that *********************************** fix our drivers side mirror. However, they ordered the wrong part and I have been waiting for them to install the correct part since Dec 27th 2023. It is now September 2024. When they ordered the part on December 27th the paper quote said there was a mirror available in ******* that was 1 week away. However, I still havent received this side mirror because they say there are none available. In the spring, I spoke with another dealership and they confirmed that this part is on backorder. I was also informed at some point in the spring that there were 8 currently being made. Toyota Canada confirmed in April that they had received the order for my part from the dealership and that the Toyota dealership had been in communication with them.However, when I called the parts department on September 9th, they said they didn't have a record of the fact that I had ordered the part even though I was communicating with them on a monthly basis up until at least April. They eventually found the record of the original order that I had placed back in December.I also contacted Toyota Canada on September 10th to inquire about when our part would be available and they couldnt give me an estimated time of arrival.I think it is unethical that Toyota Canada is not standing by their vehicles and will not replace important parts on vehicles in less than 5 years from the manufacturing year of the vehicle even though they continue to produce and sell new vehicles.

Toyota Canada Inc. (Calgary) is NOT a BBB Accredited Business.

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