We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Services

Mike's Auto Service (Calgary)
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December *** 2023 Took my vehicle for an oil change. After I came to get my car the mechanic told me he broke the handle for the hood release. I called after and the owner (****) said he refuses to take responsibility for the handle. I told him the handle worked every time for me and now they broke it so I asked who should take responsibility for him breaking my handle. He hung up on me.

    Business Response

    Date: 06/12/2023

    On December */23 we did an oil change on a **** Audi **. We noticed when we were pulling the hood release handle it fell apart in our hand.
    We mentioned to the customer that it needed to be replaced. After a few hours we received a phone call from a gentleman we presume that it was
    Her father. He had mentioned that the drivers door has to be opened before you can use the hood release handle. That sounded kind of odd of course the door has to be opened otherwise you cant reach the handle. I would like to mention as well we had a customer here recently that brought his vehicle in to replace the hood release cable and handle  he drove a ****
    Volkswagen ***** with only *****km .His hood release cable was broken we had to order a new cable and handle from the dealer the cost was under $** for parts.

    Customer Answer

    Date: 07/12/2023

     
    Complaint: ********

    I am rejecting this response because: It is not true. I have been checking my oil every time I fill up. I can guarantee you the latch was working every time. I mention that the door needed to be open because I thought maybe that is how YOU broke it. You were rude to my daughter from the get go and immediately rude and defensive to me when I called. I was looking for an honest mechanic to take my vehicle and you lost hundreds and maybe thousands for a $** part. I would never accuse you of  it if it wasn't true nor would I go through the trouble to file a complaint. I have never filed a complaint in my life 


    Sincerely,

    *****************************

Mike's Auto Service (Calgary) is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.