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Business Profile

Auto Services

Montgomery Auto Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/01/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Montgomery auto select installed a new starter in my car on April 30, 2024. I started having issues with my car again (difficulty starting) and took it back to them to check. They said it started fine and they could not diagnose it and I was told to take it to a ***** dealership. I have taken it to a ***** dealership and they indicated that was installed by Montgomery auto select is faulty. As I was previously told (incorrectly) by Montgomery Auto that there were no issues with the starter and I feel they did not investigate the issue, I decided to have ***** install a working starter. Montgomery Auto select refuses to reimburse me the cost of the faulty starter ($455.56). I feel this is not fair as the starter was under warranty and they failed to run tests to determine the issue.

    Customer Answer

    Date: 03/01/2025

    Good morning, 

    Please let me know if you require further information.  

    Thanks

    *****

    Customer Answer

    Date: 03/01/2025

    Sorry, I forgot to add the battery test to my previous upload./

    Business Response

    Date: 04/03/2025

    We initially installed a starter, that was found to be faulty.  Customer returned as she complained that there was an intermittent issue starting the vehicle.  On the day she brought it back, we were unable to duplicate the issue described.  In order to provide warranty, we need proof that the starter is failing in some regard.  We performed all required tests and were still unable to duplicate the problem.  She was never advised to go to a dealership, however we would accept documented proof that the starter was faulty in order to replace the starter HERE or at any of our affiliated stores.  She approved the starter to be replaced again at the dealership without seeking advice on how to handle the situation or warranty.  Our warranty covers parts and labor for one year at our facility or any of our partners/affiliates.  A dealership is not one of them.  Because she had it replaced elsewhere, I no longer have the ability to warranty the part, even if she has the part. I have attached a copy of the warranty information that is provided to every customer

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