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Business Profile

Auto Services

Sheni's Auto Trend Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:20/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my **** Mini ****** S to *****'s on the **h day of Nov. 2023 to get injectors coded & Install proper serial number in *** Module that was replaced . When they attempted to install proper injection code , the mechanic did not know what he was doing & crashed the cars *** . Then had to call in a ***************** to recover the *** as car would not start from the mechanic guessing what to code the injector's .They also said they had initialized the *** Module . I finally got to pick car up on Friday Nov ***h 2023 . They charged me $****** to initialize *** Module , but installed the wrong VIN number causing it not to work , so now I paid them for nothing as they did not get the correct VIN *********** still does not work . Then they also charged me $****** to recover the *** that I just had just got coded & updated on March ** ***************** $****** to get done , that did not require as the Mechanic admitted to messing up the injector coding process . I called them on Wednesday Nov ** asking for a refund , because the did not do anything but destroy my *** & no *** initialization . They said they would get back to me so I gave them a week & got no reply , so this is why I am contacting you folks . A refund is all I request , as when I took my car there is was running , but with them destroying my parts & then charging me $******, I find this all very wrong .

    Customer Answer

    Date: 21/11/2023

    Dear BBB:

    I received a response from *****'s that they claim another shop installed the injectors & that is ***** . I had installed the injectors the night before in ******* . I had an **pm appointment at the Mini Dealer to get this work done when they informed me they could not do it & advised me to go to *****'s Auto , which I did. I explained my situation & they told me $****** to code injectors & they would call in a specialist to repair *** & install correct VIN number & I agreed . After paying bill I did not get *km away from *****'s & the *** light came back on & could not turn it off. When I got to my friends house I read the codes as the light was still on & the scanner said module not initialized & I paid *****'s the $****** for this work also , but it was never done , so now he won't even mention the *** trouble & it still does not work. He also claims they were the wrong injectors & that also is a false statement . I purchased these injectors from a very outstanding company for a **** Mini ****** S .I am just kindly asking for a refund as the work was not performed & the wrecked my *** I just had replaced on March ** 2023 & charged me $****** when they wiped it clean of memory. The mechanic that work on my car admitted to wrecking the *** because he tried to enter a code for the fuel injectors which was incorrect & that is why they had to repair the *** , again not my fault .

    Customer Answer

    Date: 22/11/2023

    Good day:

     

    I would like to submit this documentation that the injectors *****'s said were incorrect for vehicle is actually incorrect. This proves the fuel injectors are for my **** Mini ******.

     

    Thank you

     

    Jerry 

    Customer Answer

    Date: 09/01/2024

    Hello:

    I am trying to the outcome of this situation . I have not heard or received any response as to this complaint . If there is anything you can inform of said situation , it would be much appreciated .

    Thank you for your time

    *******************************

    Business Response

    Date: 05/02/2024

    Hello *****,

    We are sorry that we werent able to fix your car to your satisfaction, and because our service manager was out for surgery, we were unable to communicate as promptly as we would like to have.
    However, we did the best that we could given that the injectors you had installed at a different shop were not the correct ones for your Mini. While we were able to overcome the failure of your ECU in an attempt to code in the wrong injectors, and send you on your way in a driving vehicle, we do understand that the car wasnt 100%.
    We still advise strongly that you install the correct injectors.

     

    ***********************************

Sheni's Auto Trend Inc. is BBB Accredited.

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