We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Beekeeper

Urban Beehive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beekeeper.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:30/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order for bees - 2022, not delivered; 2023, not delivered until offer of delivery (diseased bees) in July. Season is over by then. Refund requested, several emails. Now cannot contact the principal *******************. $2800.

  • Initial Complaint

    Date:29/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 11, 2023 I etransfered ****** to ******************* of Urban Beehive for a 5 frame NUC of honeybees to be delivered in May of 2023. Historically, I purchased a 4 frame NUC for ****** in the spring of 2022 which was not available due to a harsh winter and I elected to keep my account with them open and receive 2 NUCS in 2023. (one of their options). I received several emails regarding upcoming inspections and treatments that were delaying delivery. I received the nucleus colonies on July 15. One week later I had an outside party look at my hives and discovered that they had a disease called Chalkbrood which they came with. The treatment required losses of equipment, the death of one of the queens and the eventual loss of one of the hives. I am still trying to deal with the remaining hive and fight the disease that will damage their ability to develop a strong enough colony to overwinter successfully. I am only asking for the replacement value of one hive. I have emailed and ******** messaged ******************* to no avail. I have received no communication.

  • Initial Complaint

    Date:25/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $812.50 on April 26, 2023 for 2 bee nucleus and was originally told they would be delivered late May or beginning of June. Did not hear anything from the seller again until May 31st when we were told the ****************** would have to inspect them around June 6th. Heard back June 9th that they had a mite infestation and would be treated for 2 weeks bringing potential delivery date to June 27th. Heard from them again and the delivery date was again pushed back to mid July. The week they were meant to be delivered (July 16th) the seller cancelled the night before on July 15th and did not send any details as to why until later in the day of July 16th. Seller made no effort to provide another delivery date. Asked for a refund and was told that was not possible because the business ran out of money through operations costs. Still no delivery date pending and had to contact my credit card company for a charge back. Met with other consumers that said he had still failed to deliver nucs from the previous year as well as this one and also had been denied refund. The ******** page and website that was originally purchased from no longer exists and when I finally got to speak with the seller to inform him of my charge back claim, he was **** and rude to myself and many others. ******************* was the name of their seller and while I may not get my funds returned I want to make sure he cant do any further business and hurt anyone else financially.

Urban Beehive is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.