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Business Profile

Boating Club

Glenmore Sailing Club

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Glenmore Sailing Club's headquarters and its corporate-owned locations. To view all corporate locations, see

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Glenmore Sailing Club has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:27/05/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Initially, I was assured by the manager that I had the required training to qualify for their course. It wasn't until after a Zoom meeting with the instructor and two other participants, and arrival in Sidney, BC that I was informed my previous training may not qualify me for their course. After completion of the three day course, the solution offered was to demonstrate my skill with another instructor I had also enrolled training with, and after that person signed off I would be acknowledged as having completed the Glenmore Keelboat * course. After successful completion of my training with the other instructor I have not received acknowledgement of their training; they have only forwarded me copied of the documentation from the other company I received training from. Other issues were also as follows: 1) On the last day of training at the marina a serious safety incident took place without any formal reporting process. 2) The shore lunches during the course were not provided. I was not informed about this until after my registration was completed and costs paid. *) On arrival in Sidney, BC we were informed that the examination would take place in Calgary, Alberta instead of in Sidney, BC. When I discussed the last two issues with the Glenmore Club manager I was informed that they had not updated their website. These three points seem to show an indifference on part of the organization. Until recently, this organization proported that they provided club-specific training and that there was no equivalent certification through their organizing body Sail Canada. Sail Canada did not explain how they could provide training without formal certification; however, a change between last year and this year indicates that their Keelboat * course is equivalent to the training I received from the other Sailing company. When I request documentation of my training from Glenmore Sailing Club I am provided with the certification I received from the other organization.

      Customer Answer

      Date: 27/05/2025

      I also sent a complete explanation by email that was received by ******* at your office. My complaint is incomplete without that information. 



       

      Business Response

      Date: 20/06/2025

      See attached documents.

      Customer Answer

      Date: 24/06/2025



      Complaint: ********



      I am rejecting this response because:

      I've been asking for confirmation of successful completion of this course and am only being offered copies of existing certification at another organization, and now screenshots of their website. This, or a logbook entry that only records hours on a vessel do not provide confirmation of my participation in the training. I would like to received detailed documentation acknowledging completion of the course.




      Sincerely,



      ****** *******

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