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Business Profile

Carpet and Rug Cleaners

Ram Cleaning Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 11, 2023 Ram Cleaning Service was booked to clean our carpets. When the cleaner arrived he drove too fast up our driveway (slopes up) and ran into our garage overhead door. Three of the five panels in the door are bent. The door does still work but panels bind on the way up and make a large bang. Because the manufacturer has changed their design we can't just replace three panels but need to replace the whole door ($2,500). We have made the decision to go ahead and replace the door before it totally fails and could damage our car, etc. I have sent emails and made phone calls to Ram more times than I can count. They do not respond to email and when ***** (office manager?) answers the phone she says she will get back to me but doesn't. The carpet cleaning job was acceptable and we paid the $207.90 fee on December 11/23 in good faith.The worker (***) wrote on the invoice (#******) "call client about dent in garage door", no such call was made. My most recent email to *** (3 weeks ago) was conciliatory and asked them to "help"with the cost of the new door, but no response. I have always felt that *** should pay some but not all the costs, the door is 27 years old but I have been told by an overhead door supplier that it would have been fine for another 5-10 years, which was all we needed being in our late 70s. Ram's address, etc: Ram Cleaning Services, 1 - *********************************. Ph. ************.

  • Initial Complaint

    Date:31/08/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had kitchen/bathroom cleaning services provided by Ram Cleaning Services - the work was done to help us prepare for home showings. Unfortunately, the results were abysmal and we had to do it ourselves. After multiple conversations with the Ram staff, it was agreed that we would be receiving a full refund.Well, after 14 months, MANY phone calls/email follow **** and assurances that the refund was coming, I have given up. This is terrible/shameful service. The ******** photos are evidence of the poor workmanship.

Ram Cleaning Services is NOT a BBB Accredited Business.

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