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Business Profile

Child Care Centers

Clever DayCare Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Child Care Centers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July 15, 2024, clever daycare supposed to refund us a total of $870 that represent our deposit as shown in my e-transfer joined.Clever daycare reimbursed us only $335.16.After asking about our invoices to double check, Clever daycare refuse to send us any invoices detailed and they send us a note ( that I joined to my claims).In despite that Ms. ******** ****, the clever daycare coordinator, confirm that we can bring our daughter for the remaining three days of the month of February 2022 free of charge, we was surprised that Clever daycare charged us $900 for those three days of daycare.This amount is hugely unfair and deceptive and we could not to double check any of the other fees that Clever daycare charged us since they refused to send us our invoices after many emails and many call phones that rest without any follow from the Clever daycare.We asked you to help us to cover the remaining amount

    Business Response

    Date: 20/09/2024

    Hello,

    Thank you for sharing your concerns. We truly value transparency and always strive to address any misunderstandings.Regarding your complaint, we sent a detailed email on August 26, 2024, outlining the breakdown of charges and refund calculations. In addition, our accounting department attempted to reach you by phone to explain everything, but unfortunately, we did not receive a *********** clarify, your child started attending Clever Daycare on February 7, 2022, not just for three days as stated. We have attached a detailed record of your child's attendance in February 2022 for your review. If you have any proof that our centre's director offered you free attendance, please share it with us.We remain open and available to further discuss this matter.

    You are welcome to contact us by phone or arrange an in-person meeting to review the invoices and clarify any outstanding concerns.Please feel free to reach out anytime, and we are happy to assist you in resolving this.

    Kind regards,Clever Daycare

    Customer Answer

    Date: 23/09/2024

     
    Complaint: 22257466

    I am rejecting this response because:

    First, the information about the starting day that you provide in your communication is totally wrong.

    worst than that, you sent me an explanation of fees based on wrong bases.

    Second, I did not receive any detailed invoices from your business until now.

    Third point, I paid all my fees as well as all the monthly payments since February 2022 until June 2024. As result, I should have the totality of my deposit back.

    Finally, I did not received any call from your services.


    Sincerely,

    **** ********

  • Initial Complaint

    Date:01/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had to pay a $*** non-refundable deposit to put my daughter on a waitlist to attend one of Clever Daycares locations. I was advised of what to put as the memo line and to advise them when I had sent it. In taking a tour of the facility, I was also advised that some of my questions about the waitlist needed to go through the enrolment coordinator as she (the director) could not answer my questions. After I initially sent the deposit on October **, I sent a email to ask for confirmation that the deposit was received along with some questions. I followed up to that email on October **, October ** (when I see the money was deposited) and November * with absolutely no response. Prior to getting the money, they were extremely responsive.

    Business Response

    Date: 08/12/2023

    Hello,

    I hope you are doing well.

    Please review our email correspondence with ******* (attached), where it is evident that a delay occurred between the withdrawal from her account and the subsequent deposit into ours, leading to the mentioned issue. Nevertheless, we have adjusted the waitlist placement timing according to her provided date reference.

    In a subsequent phone discussion, ******* expressed satisfaction. For further confirmation, feel free to reach out to her.

    I kindly request the removal of this complaint.



    Best regards,

    **************

    Office Manager, Clever Daycare

Clever DayCare Ltd. is NOT a BBB Accredited Business.

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