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Business Profile

Chinese Food

Dragons Gate

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chinese Food.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to order food online at this restaurants web page got almost to end it said processing then also had said if takes too long to process it will not go through. So exited their web page thinking it did not process did not get a confirmation that it did processed. So went with different restaurant . This was around 530pm the restaurant never called me until 712pm are you picking up your food been here awhile I said no your web site kept signing that processing then also stated if processing is too long will not go through. I don't want the food I want my money back. They stated they could not give it because it was through a third party. I asked did they receive my money they said yes I said I did not receive the product I want my money back they said no that they made the food which calling me over an hour and half from making it it's cold now That there is nothingwrong with food so they were not refunding me. I did not take the food left stating I will take you to small claims court .This happened today Saturday April 27 2024

Dragons Gate is NOT a BBB Accredited Business.

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