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Business Profile

Commercial Real Estate

Equium Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need Equium to provide me a receipt of my payments (statement of account). I called the property manager, sent various emails, contacted Equium directly and have gone to their offices, and yet I have not received anything. I had told them that this was an urgent matter since March as I needed it for court, and they told me that by April *** I would receive the statement of accounts, but a week has gone by since they promised I would receive it and still nothing. As I mentioned, I needed to provide this document to court by April *** and I am unable to due to Equium not giving me the document I requested since March 2024. I urgently need this document and I don't know what else to do.

    Business Response

    Date: 07/05/2024

    Our team has worked this out with the client, they will be removing this complaint.

    Business Response

    Date: 15/05/2024

    We have spoken to the resident and he advised us he is removing the complaint as it was resolved.

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