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Business Profile

Credit Repair Services

Credit Value

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Repair Services.

This business has 1 alert

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample. 

Complaints

Customer Complaints Summary

  • 228 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:25/07/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is taking $18.99 out of my account without my permission.

  • Initial Complaint

    Date:25/07/2022

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Credit value has been taking ***** dollars out of my account. I have never signed up for their offer or have any contract with them. I call them yet they say their database is down and can't pull up any information. They do not even reply to the emails.They have just one customer care personnel working who seems shady.

    Business Response

    Date: 25/07/2022

    Credit Value appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and already send the documents to Validate the account. Also we ******** our response and his/her copy of the Agreement. For further assistance please contact us at ******************************

    Customer Answer

    Date: 25/07/2022


    Complaint: ********

    I am rejecting this response because:Credit value states that they have provided me with all the information yet I have been trying to get my supposed 'contract' from them for the past three days.Apart from that I never received a Confirmation email about the supposed 'contract' as they say.I want my 86 dollars that were charged unfairly

    Sincerely,

    ***********************

  • Initial Complaint

    Date:25/07/2022

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I only sent an application for a loan and never signed an agreement or a loan. I stopped my journey there and theyve been removing ***** out of my account since. I have gotten no response from them and this has been going on every week since the first week of June, please advise this company is not here to help but to *****. Im currently waiting to speak with someone on the phone to block them from reaching my bank account further more please help and be aware

    Business Response

    Date: 25/07/2022

    Credit Value appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and already send the documents to Validate the account. Also we ******** our response and his/her copy of the Agreement. For further assistance please contact us at ******************************

    Customer Answer

    Date: 25/07/2022


    Complaint: ********

    I am rejecting this response because: there is no mention of a refund within the of 113$ .

    Sincerely,

    ****** ***

  • Initial Complaint

    Date:19/07/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Credit Value BPY has been taking 18.99$ out of my account for weeks and I have been getting NSFs as well. I have no idea who this is or ever authorized to them since I don't know who they are. I want this rectified NOW

  • Initial Complaint

    Date:19/07/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a **** payment(this is what was stated on my account) **** paymentTaken from my account from credit value for *****.. I called them because I had no idea who they were and why they would take money from my bank account. But they didnt return my call. I have no idea who this company is and how they could possibly be taking money from my account without authorization.. I would like my ***** returned as well as the ***** nsf fee I was charged from my chequing account as I did not have money in my account to cover this unknown and unauthorized charge!!

  • Initial Complaint

    Date:18/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I should have checked closer but I noticed I have $18.99 coming out of my checking account every 2 weeks by Credit Value BPY I dont remember ever authorizing them to take money out I have never signed papers for them I want them to stop taking money out and give back the money they have taken I have reached out to them before but they have never acknowledged me

  • Initial Complaint

    Date:18/07/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just discovered a charge to my bank account for ***** by Credit Value BPY.IMMEDIATELY, im beyond livid as this has put me in the negatives which will result in a NSF charge of 40.00.I just applied for a loan online this past week and at no point did i sign any agreement or even complete the process for that matter. I most certainly did not and would NEVER agree to any weekly charge of *****. ** * ****** ****** ** * **** *** **** ** **** ***** *** ****** ** **** ** ***** *** *** ** ******** *** **** ******* *** ****** *** As i have quickly discovered im not the only victim after a quick ****** search of credit value bpy.Luckily i noticed right away but my god this could have easily went undetected for god only knows how long under other circumstances. ********** *** ****** ******* ** ********* ***** ****** ** * ***** *** *** ******* ** **** ******* ****** **** ***** ** ** **** *********** *** ***** I want my money back and the nsf fee.

  • Initial Complaint

    Date:18/07/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Credit value took ***** from me twice without my signing any documentation or agreeing to this. I submitted my information for a credit check not to have money taken from me

  • Initial Complaint

    Date:18/07/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company somehow withdrew $18.99 from my account without me agreeing to the withdraw, or me authorizing their services.We have no signed, verbal, or written agreement. Clearly this is something that has affected others as well.Im seeking a full reimbursement, and for this fraudulent company to dispose of any and all of my personal and contact information.

  • Initial Complaint

    Date:12/07/2022

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've scattered aroudn the website and started to fill a request but I changed my mind after. then since last month they been charging me 18.99$ per week and sometime it's twice a week and I've been charged bank fees from those transactions , once we calculate all those charges , It comes around 300$ that you guys cost me.I've sent an email to your support team's email to get a refund and cancelation of whatever you put on my back WITHOUT MY CONSCENT usualy a business answer within 2-3 hours , now it been 48 hours and you guys seems to not care at all If I don't have confirmation of refund and cancelation as of today, I'll have to make a move to the court and charge back , damage and interest from you looking forward to an answer thank you

    Business Response

    Date: 25/07/2022

    Credit Value appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and already send the documents to Validate the account. Also we ******** our response and his/her copy of the Agreement. For further assistance please contact us at **************************************** us why here...

    Customer Answer

    Date: 28/07/2022


    Complaint: ********

    I am rejecting this response because: it's a generic used answer from your company and I've seen it all over internet forums, I didn't signed any agreement and I want a full refund otherwise I will have to take legal actions

    Sincerely, *****

    *******************

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