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Business Profile

Deck Builder

Celtic Finishing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owner of Celtic Finishing, *********************, required us to pay to $15,000 to start a project in our home (built in cabinets and some mill work). We promptly paid this full amount at the end of November 2021, with the agreement that the project would be completed by February/March. Months went by and there was no traction on this project and very little communication from ****** We kept following up with ***** for updates after this money was issued to him. After extremely limited communication from ***** and many missed deliverables over the course of several months, we asked for our money back in June as there was still no work done on the project.***** agreed to return the money over email, but has not followed through in anyway. We have sent multiple communications to ***** since mid June, including a letter outlining our intent to file a claim with the Alberta Provincial courts if this isnt resolved. We have received only a couple of extremely vague/evasive email responses back from ***** since then.Weve tried calling him and all business numbers go directly to voicemail. We tried going to the address that is listed as his place of business and Celtic Finishing is not at that location. We have also requested to have a phone call or meet in person to discuss this matter with ***** to no avail.

Celtic Finishing is NOT a BBB Accredited Business.

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