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Business Profile

Diagnostic Testing

Mayfair Diagnostics Mayfair Place

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diagnostic Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:27/11/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They never provided me a receipt for my chest x-ray, which I need to bill my insurance since I paid out of pocket for it. I contacted them numerous times and they tell me they cant help me even though when I went there to get it done they said it would be emailed to me.

    Customer Answer

    Date: 27/11/2024

    They resolved this issue with me.

    Business Response

    Date: 29/11/2024

    Thank you for bringing to our attention the concern from our patient **** ******** as submitted to the BBB on November 25, 2024.

    It is Mayfairs regular practice to provide patients with receipts for payments at the time of the exams.  Additional copies of the receipt for other purposes including insurance can be requested by the patient and would be sent to the patient by regular mail or the patient can pick up a copy depending on the patients request and location. 

    The patient did reach out directly to Mayfair Diagnostics on Monday November 25 via email,telephone, and through social media.  The receipt was sent to the patient that day. We also responded to the patient via direct message on social media and the patient indicated the issued was sorted out.

    Thank you for providing us with the opportunity to respond to this complaint and our patients concern.  We hope the issue is resolved for our patient and they have what they need for insurance purposes. 

Mayfair Diagnostics Mayfair Place is NOT a BBB Accredited Business.

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