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Business Profile

Distillers

Alberta Distillers Limited

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:24/01/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted AB Distillers on Sep 20 23, to inform the company that 1 of their alcohol bottles upon opening had broken @ cap - cutting the openers hand - bottle fell/spilled onto dining table laden with special themed linens, **************** prior to falling to the floor, w/remainder of alcohol splashing onto clothing + shoes. Resulting in reshowering - changing ***************** and having to dispose linens, decor & some of the food. All 1/2 hr before guests arrived. Unacceptable! These damaged items cost OVER $200, exluding the food expenses - reshowering time - cleaning of shoes - laundering of clothes. The entire ************* opening the faulty UNSAFE bottle, smelled of whiskey. My hand was cut, nothing serious, however still an unnecessary injury needing cleansing & wrapping in guaze. AB Distillers was contacted the same week, without a response. Several emails were forwarded & 1 month later (Oct) the company offered to deliver another bottle which was inadequate. The themed event had passed as it was a 1 X gathering, the residence does not keep alcohol in ************** that resulted from the faulty bottle were much more than a bottle worth $9, vs greater than $200? The writer requested the company to have the *************** department respond, as the matter is also a safety concern for fellow consumers. 1 month later (Nov) still 0 reply. A call was placed to the ************************** took the complaint to forward to appropriate depts. She stated a reply would be prompt. 1 month later, nearly Dec 22, a ****** review of AB Distillers & the incident was publically posted. In Jan 23, the writer finally received a call from an Agent offering $15. I had stated, there was damages of more than $200, plus food & cleaning of **************** Also, a cut hand. I suggested 1/4 of the $200 ($50) simply to settle as it was nearing 4 mths of 0 company not caring about comsumers. Agent became intimidating & insulting, I emailed to cease & now contacting BBB.

Alberta Distillers Limited is NOT a BBB Accredited Business.

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