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Review fromNader S
Date: 04/08/2022
1 starNader S
Date: 04/08/2022
Very poor communication. Garage door took +7 months to deliver. Supply chain issues apparently. Rather than keep me updated, I had to call/email subsequently to understand status. Upon installation, they missed the decor items. The full amount (Over 2.5K) was charged to a card on file that I used for deposit for the door. I DIDNT GIVE AUTHORIZATION FOR THAT. I never even received an invoice before my card was charged!The decor items that they missed were included in that charge, even after I spoke with rep and he said it would be removed.Upon trying to reconcile, for over 2+ days, I spoke with the manager who refused to take the charge off of the card, which I never authorized them to charge, and didn't receive an invoice! I let him know I was going to dispute the charge with the bank, and he said "go ahead, I will go to collections" WHAT? Great management skills hey?The door looks great, but realize they don't make it! Steelcraft does. They only supplied/installed it. Supply took 7+ months, And they missed decor items.Heed my advice: GO ELSEWHERE. Many other better suppliers, with better professionalism/communication.
Action Door Services Ltd.
Date: 12/08/2022
Hello *****, thank you for taking the time to leave us a review. We apologize the experience wasn't what you expected. Due to the on going Global Supply Chain Issues, doors do take considerably longer to get in, and with the change in Model you requested 5 months after the original order date it did extend the lead time. Once the door arrived we got it scheduled within a few weeks. Our apologies again for the missing decorative hardware in which you requested to leave off and was credited for immediately. When it comes to deposits and payments, Company policy is to get a deposit on the original door and remainder of payment is due at time of install. If you wish to call and discuss further please reach out to ************
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