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Business Profile

Driving School

South Trail Driving School
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Tara H

    Date: 05/04/2025

    Parents beware. I called this "driving school" for info & to register and a man named ****** kept me on the phone for over 40 min, talking about himself. I was finally able to gather that I needed to reg online and gave me the name of the instructor serving our area and the dates available. I signed up on their website, got a log in ID and "thank you" email for creating a customer profile. I was directed to pay ****** and did so. Then was advised to book my times. I booked the dates, times and instructor as discussed with ****** on the phone and got confirmations on May 28. On Tues April 1, I received an email from ****** saying the registration was "incomplete". On looking at their website, I was unable to even find a "login" option, and I was in clinical exams all week. On Friday (April 4), There was an email from ****** saying that unless they had a reply by April 12th, they would be canceling our first lesson * scheduled for May 2. The next morning * April 5, I get a nasty email saying that "maybe this will get my attention", and that they were cancelling all of the lessons I had booked until June, despite me paying for the lessons, and making arrangements to our schedule. ****** claimed that he had sent 4 emails and then agreed it was only 3 (within the span of 5 days). He said that he had an incorrect number for me * despite me contacting him for the information from my cell phone, which he had in his call log. And he stated that I'm preventing other people from booking times (that I had pre*paid for). Now despite all of this wasted time, I am back to square one and further behind on booking with another school that would act in a professional manner and honour lessons that had been paid for in advance. I have also been advised that I won't receive my refund until April 9. So it's interesting that I was able to call, discuss bookings, book times, create a profile and pay in FULL, yet they had "no info on us". Avoid and stick with a professional school.

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