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Business Profile

Education

East-West College of Business and Technology

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:13/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took the online Educational Assistant Program with East-West College in 2019/2020 with the guarentee that I would receive a level 2 in childcare. After I finished and received my certificate, I sent it to ******* *********************** and they told me I only qualified for a level one because the college was not a recognized college. My employers tried to reach out to ******* Certification and also the College. The College started ignoring their calls and emails. I believe the college took advantage of english being my second language and made promises that they could not fulfill. Many of my classmates were also ********* and are in the same situation. The loan we took out for $16,000 is still owing to the school and we are continuing to pay it off while trying to find a resolution. My employers are helping me with this fight. There are many other reviews online about them being unqualified and ******** ******** for money.

    Business Response

    Date: 17/10/2023

    Reff. ********************

     

    Please be notified that we have been trying to contact with *******. We called and the marketing person involved has sent her messages and she is not returning the call.

    I looked at the messages between Johanly and the marketer and I don't see anywhere the marketer has said the student will get level 2.

     

    However, I am working to get this sorted out.

     

    Thanks

     

    Dewan

East-West College of Business and Technology is NOT a BBB Accredited Business.

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