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Business Profile

Electric Companies

Spot Power

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've asked the company to stop trying to take money out of my account and I'd pay the account off when I can I've asked a few times and I got told no. I Havnt been with the company for a little bit now and this isn't the first time this has happened either. My nsf fees are adding up and I've asked a few times for them to stop and keep getting told no

    Business Response

    Date: 06/02/2024

    Customers are required to pay via direct debit as per the Terms and Conditions of the contract that they agreed to. 

    Customer Answer

    Date: 07/02/2024

     
    Complaint: 21253881

    I am rejecting this response because: like most ********* there is the struggle with rising cost of everything. I simply asked that they stop trying to takebthe money from my account and I get the final bill so I can pay it. The extra nsf fees that they keep adding into my bill is crazy plus the nsf fees I get from my bank add up. I asked for them to stop and got the reply no. I'm simply asking stop trying to withdraw money and give me the final bill so if can get paid. Do I Beleive I should pay the nsf fees from spot power no I do not since I asked them to do something simple and they cannot do it. 

    Sincerely,

    *************************

    Business Response

    Date: 09/02/2024

    Thank you for your comments regarding your account. We understand your position and will make an exception for your account.
    We will remove the pending withdrawal for March 1, **** and your account will be billed for a final time on that same date. We will email you with the final balance due and payment is due on March 8, ****, according to the Terms and Conditions of our agreement.
    You can pay the invoice via Interac ********** sent to *********************************** or via credit card ***** or MasterCard) provided via phone to ************. Please contact our ************* Team for more information, if needed.  
    Your current balance is noted at $ ******, prior to the final invoice to be produced next month. 

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