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Business Profile

Essential Oils

Fum Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Essential Oils.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:16/04/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on ****/25. Received an email it was delivered on ****25. It was not delivered, I emailed on ***/25 that it was not received. Multiple emails and ** days later, they insist it was delivered, without providing proof of delivery and refuse to refund me

    Business Response

    Date: 17/04/2025

    Hi ******! 

    Our **************** team emailed you yesterday looking to confirm if you have received the package. We're happy to process either a reshipment or a refund - we just needed to confirm if the package had showed up or not. Please respond to ****** and we'll get that process started for you. 

    Thank you!

    Customer Answer

    Date: 17/04/2025

    I responded to the email I received today from ***, once again asking if I received the package and I responded that I did not and would like a full refund. 

  • Initial Complaint

    Date:07/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product and did not like it, but it made recurring orders. I was unable to stop it from my credit card and was advised to contact the company directly. This has happened 3 times already and they kept promising to stop communication/emails and has stopped the order yet continued to charge me 3 times. I am starting to think its a scam and I demand a refund.

    Business Response

    Date: 07/11/2024

    Apologies for taking a while to respond!

    ****** was told in August how to cancel the cores club subscription, and that the subscription had not been canceled, only the one specific order. (included in screenshot.) It seems the following emails were caught in an email loop, I've personally reached out to a support *** we have that will be emailing back shortly in order to return any unopened products and we'll be happy to refund them. We're also going to cancel the subscription on behalf of the customer.

  • Initial Complaint

    Date:15/10/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product to help quit smoking. They shipped it out and it made it to *********************************** but then they returned it to sender. I emailed the company many many times and all I get is an automated email saying the will escalate the response. I asked for a refund to my credit card and again I was only told they would escalate the response. Then when I email again they say they can't refund because it was already shipped, even though it was already delivered back to them over a week ago. I paid $140.80 and still I have no refund and no response. I can't even find a phone number for them.

    Business Response

    Date: 16/10/2024

    We apologize for the inconvenience this has caused. It appears the request was caught in an email loop due to short-staffing issues, which we have since addressed. I have attached a screenshot of the email we sent to ensure we have taken care of this. We are committed to improving our processes and apologize for the delay. 

    Customer Answer

    Date: 16/10/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 22408982, and find that this resolution is satisfactory to me.




    Sincerely,



    Jaimie Dann

Fum Canada is NOT a BBB Accredited Business.

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