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Business Profile

Eviction

Bison Credit Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eviction.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Timeline of alleged work 1)The work was done on or about July 20, 2020 no invoice provided at time of work. 2)On or about March 15, ********************************************************************************* the amount of $438.06 for invoice ****. This was the first time Id seen or heard of an invoice from Nationwide Restoration see email excerpt below 3)On March 15th, 2021 I eTransferred the amount $438.06 to Nationwide Restoration for payment in full of the Nationwide Restoration invoice **** I received a copy of the invoice from SGI. See confirmation below 4)Not sure how National Restoration accounting department operates the work was done in July 2020, the invoice date is October 13, 2020, then today you send me an invoice and tell me to pay it or youll take me to collections. I dont now another company that bills work 90 days later, doesnt send me an invoice, then claims an outstanding balance when the invoice was paid. The only invoice I received prior to today was from SGI for $438.06 which I clearly paid in March 15, 2021 when I first became aware of the invoice. 5)Now *********************************************** with an invoice dated October 13, 2020 for work done 90 days earlier on or about July 20, ********************************************************************************************************************************************** threaten collection. As you can see my accounting shows this Nationwide Restoration invoice **** has been paid in full back in March 15th, 2021 when I first found out about the invoice and only then from SGI NOT Nationwide Restoration.

    Business Response

    Date: 23/01/2024

    Good Morning

    I have reviewed this matter and would like to report the following.

    On January 10th ****, after receiving and investigating a dispute from this individual, this account was closed in our office.
    We also requested that this item be removed from their credit bureaus on January 10th ****.

    I have verified that this request was completed; the item does not show on either of their bureaus.

    I trust that this will conclude this matter.

    Sincerely

    Customer Answer

    Date: 24/01/2024

     
    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Provided they have removed their derogatory comments from my credit bureau report. 
    Sincerely,

    *********************

Bison Credit Solutions is NOT a BBB Accredited Business.

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