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Business Profile

General Contractor

Good Earth Builders
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:24/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We choose Good Earth Builders for a large renovation project at our new home and boy was that a mistake. They were the lowest cost option and I guess you get what you pay for. We started the project in early January and we were told the project would be done by the end of March. After a couple of minor scope changes, we signed off and agreed to a new completion date of April ****. It is now June **** as I write this and the renovation still isn't complete. The * month delay caused us to lose $**** in rental income that we would have made had we been in the house on time. Schedule was massively important to us in picking a contractor as we were living in a rental property that we own and any delays would be very costly as we would be paying for two mortgages and losing out on the rental income we depend on. But they assured us they would be on time. The owner of the company has avoided calls, texts, and emails repeatedly and refuses to sign off on a new completion date. When I have been able to get a hold of him, he has repeatedly screamed at me, blamed me for the delays, and continues to tell lies over and over again. In addition to the delays, the quality of work has been abysmal. We provided them with detailed drawings from a highly regarded interior designer, along with very specific measurements, and a selection sheet for all material and they have taken it upon themselves to change measurements, change materials, and change just about anything they please without consulting with us. They are treating this as if its a spec build that they are in charge of rather than a renovation for a family who is supposed to be making the decisions. We have one outstanding final payment (roughly $***) due to them once all work is complete. We would like them to commit to a concrete deadline for all remaining work, allow us to seek out other suppliers/trades for work they wont commit to, credit us for the lost rental income ($****), and allow us to move on with our lives.

    Business Response

    Date: 04/07/2024

    Hi ****,
    I hope you're doing well.
    Following our recent discussion, I wanted to update you on our progress. We've completed approximately **% of the work. Here are the remaining tasks that are scheduled and in progress:
    Cabinet Work:
    Installation of some doors
    Garage appliances door
    ** missing handles
    The doors are scheduled to be installed tomorrow. We will proceed with the remaining items as soon as we receive the necessary materials.
    HVAC Installation:
    Heat vent and cold air vent will be installed tomorrow.
    We're maintaining regular communication, and the project is moving forward smoothly.
    Please feel free to reach out if you have any questions or require further clarification.
    Best regards,

    Customer Answer

    Date: 09/07/2024

     
    Complaint: ********

    I am rejecting this response because:

    it is complete nonsense. The project is moving forward smoothly? How in the world is this smooth? Its July ***. This was supposed to be done April ****. There are numerous plumbing issues, cabinet issues, quality issues, etc. The list seems to be growing. And now we just found out that live electrical wires were left uncovered, in the open and literally could have burned down the house. And how does **** respond? Oh wait he didnt. Havent heard from him. Yes, this is going very smoothly

    Sincerely,

    *********************

    Business Response

    Date: 24/07/2024

    Work has been done. We just have some definicines left and one part we are waiting which is back order and expected ETA is Aug *** 
    Client moved in and we are communicating with him and giving him all updates.

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