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Business Profile

Hair Salon

Venna Hair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:21/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to dispute a transaction made using my bank account number *************. The amount of CAD 546 was paid to Venna Hair in October 23- 2024 for hair extensions.
    After installing the extensions, I discovered that they were a damaged product, which caused me serious health issues, including:

    Severe headache, intense itching, and    extreme pain
    Severe allergies and itching
    Complications and pain in my scalp

    I attempted to contact the company multiple times via phone to request a refund. However, they have not responded to my attempts and have refused to return my money. Therefore, I am seeking your assistance in recovering the amount paid in accordance with the banks consumer protection policies.

    Transaction Details:

    Merchant Name: Venna Hair -************; (+1 (403) 769-9000)
    Transaction Date:23/11/2024 
    Amount Paid: CAD 546
    Issue Description:Damaged product that caused health complications, and the merchant refused to provide a refund or resolution.

    I kindly request you to review my case and take the necessary steps to recover the amount. Should you require any additional information, please do not hesitate to contact me at ***********].

    Thank you for your cooperation.

    Business Response

    Date: 01/12/2024

    [  ] ****** bought hair extensions and had them installed October 23. Her credit card declined, so she e-transferred us the total. November 9 we received an email from her requesting a refund because her head hurt. I said we don't give refunds on hair, but I will take a look in person to see if something is wrong. She came in November 12, I saw no issues except a sensitive head. I told her I could take them out and put clips on them so she can wear them anytime. She said no she will keep them in. November 18 ****** called the salon and asked if she could re-pay for her October appointment with her credit card so she can get the points, and we could give her cash back. I said absolutely not. Shortly after she came into the salon and argued with me for 15 minutes telling me she wants points on her card and I told her that you do like fraud and she left. The next day I sent her a text message saying she is no longer welcome in our salon and to find a new salon for her services. The next day she made a complaint to BBB. It is clear she tried to scam us, and we are not giving her a refund. The picture she sent to BBB is not our product, our product is still in her hair. Thank you for allowing me to tell my side of the story. 

Venna Hair is NOT a BBB Accredited Business.

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