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Business Profile

Hand Tools

Busy Bee Tools

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hand Tools.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered online. Item stated ships in 24 to 48 hours. As I needed it **** I ordered it as a different company was less money but could not ship for weeks. That was November 28. Three days later still had not shipped. I emailed an inquiry and received a automated response. On December 2 the fifth day I emailed and asked them to cancel order and refund my money as it was to late to be of any use to me now. The job is finished. Now I can not get any response from the company at all.

    Business Response

    Date: 11/12/2024

    Thank you for bringing Mr. *** ******** concerns to our attention. We take all customer feedback very seriously and are committed to providing the best possible service. Below, we have outlined the timeline and resolution of this situation for your review:

    Order Details:
    The customer placed an online order with ********************** on November 28, 2024, for a product that indicated a shipping window of 24 to 48 hours.
    Due to unforeseen delays in our shipping process and the Canada Post Strike during a peak operational period, the order was not shipped within the expected timeframe.

    Customer Communications:
    On December 2, 2024, Mr. ****** contacted us requesting the cancellation of his order, stating that the delay made the product no longer useful to him.
    We acknowledge that Mr. ****** was frustrated with the automated email response and limited communication during this period.

    Refund Issued:
    On December 6, 2024, following Mr. ******* email reiterating his request for cancellation, we promptly processed a full refund to his original payment method.
    The refund has been confirmed and was issued within five business days of his cancellation request.

    Customer Feedback:
    We regret that Mr. ******* experience did not meet his expectations, and we understand his frustration with the delayed response and fulfillment process.

    We have reviewed our internal processes and taken immediate steps to address the gaps in communication and order processing timelines to ensure similar issues are avoided in the future.

    We appreciate Mr. ******** feedback and are using this as an opportunity to improve our operations. While we have resolved the issue by refunding the full amount, we deeply regret any inconvenience caused to ********* during this process.

    We are committed to learning from this experience and ensuring a higher standard of service for all our customers. If there is anything further required, please do not hesitate to contact us.


    Customer Answer

    Date: 11/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** ******

Busy Bee Tools is NOT a BBB Accredited Business.

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