Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:28/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are next door to #** ********* ***** **, a ******************** Homes build. The builder failed to design a proper grading and drainage site plan. The grading between the houses caused storm water to run into our foundation wall on * different occasions and flood our lower level. In addition storm water off the roof of #** caused damage to our front steps, washing out the subsoil and causing the steps to drop. ******************** agreed in writing to fix these issues to the satisfaction of myself and my wife. That agreement was back in mid **y 2023. We have been trying to resolve issues for over * years now. ******************** ***** putting off the restoration and we are concerned the title will be turned over to the owners and ******************** will walk away from performing their contract.

  Customer Answer

  Date: 28/11/2023

  I am attempting to add the agreement files and other documents related to studies and engineering

  

  Business Response

  Date: 08/12/2023

  Please we have attached documentation to proof that all our legal obligation have been met with the City and the condo board.

  Melcom Homes initiated the construction of ** ********* ***** ** in March 2022, completing it by August 2023. However, a *-month delay ensued due to an appeal before the ******* ****************************************, impacting the project negatively. The complainant alleged issues with the grading system, leading to weather damage, buyer stress, and financial strain.
  Disputing the claims, Melcom Homes asserts professional grading design, meeting municipal and condo board standards. Despite practical challenges, the company addressed flooding concerns during construction and post-construction, implementing anti-erosion measures and maintaining transparent communication with the complainant.
  The ***************'s erosion department, contacted by the complainant, confirmed Melcom's compliance before final occupancy. Melcom Homes emphasizes ongoing collaboration, exceeding legal requirements, and committing to fair solutions. Addressing concerns about stairs, the company investigates pre-existing issues, pledging open communication and equitable resolutions.
  In conclusion, Melcom Homes upholds responsible building practices, emphasizing ongoing collaboration with the complainant and dedication to resolving issues for a positive community impact.
  

  Customer Answer

  Date: 11/12/2023

   
  Complaint: ********
  
  I am rejecting this response because:

  The Melcom Homes Ltd. business agreed in writing to construct proper drainage between our home and their build to remedy the impacts of overland drainage on our home, namely flooding of the lower level of our home that occurred during * early spring storm events in * consecutive years. The agreement also included restoration of our front steps. The damage was caused by uncontrolled storm runoff from the roof their #********************* build.
  
  Sincerely,
  
  *************************