Reviews

Review Details

• Review fromDharminder S

  Date: 23/09/2024

  1 star

  Dharminder S

  Date: 23/09/2024

  I purchased a brand new home from Trico Homes, and I'm incredibly disappointed with my experience. Recently, I discovered a water leak in my basement. I contacted the builder immediately, only to be informed that they won't cover any repairs related to the leakeven though I took possession in 2023.While they suggested I reach out to an external company, I feel let down by the lack of support from Trico. It seems unfair that I have to handle this significant issue on my own. Communication throughout this process has been frustrating, and I expected better service from a reputable builder.I would not recommend Trico Homes based on my experience. Its disappointing to invest in a new home only to face major issues shortly after moving in, with little help from the builder.

  Trico Homes

  Date: 27/09/2024

  We are sorry to hear that you are not satisfied with the experience from your new home purchase. As your home was purchased as part of our Showhome leaseback program, the warranty coverage began at the original closing date in May 2019. All new homes come with a 5 year building envelope warranty, which means that while your home was still under warranty during that period, it has since expired. When you contacted us regarding the leak in your basement, though the warranty had expired we immediately provided you with the contact information for a reputable contractor who could assist with the issue.

• Review fromNe I

  Date: 13/05/2024

  1 star

  Ne I

  Date: 13/05/2024

  I purchased a home from them in November of 2023 in ** ******** What was told by the sales agent was no where close to reality. They are just a money grab and they will turn their back on you as soon as they got your money. No one from management has responded several of my calls yet. Warranty department does not take any responsibility and trys to pushes it on sales and sales on to the construction supervisor and so on...Do not expect anything from Trico if you want customer service. You can build better homes with other builders in the area with much better features. I happened to be someone in need of a home before the end of that month and there was only one in the area! I am at the verge of taking them to court. Try to keep away from them.

  Trico Homes

  Date: 15/05/2024

  We are sorry for any frustration or inconvenience that you have experienced with your recent home purchase. We understand the importance of clear communication throughout the buying process and are sorry that your expectations were not met. We do take all customer feedback seriously and have discussed your concerns internally between the various departments, and as a result of your concerns we have implemented changes to improve our communication methods going forward.I have reviewed your concerns previously and have been in direct communication with yourself regarding these issues. Trico Homes has delivered the product for your home as per your specifications. As we have discussed, for advanced features a subscription is required which is your responsibility as a homeowner should you wish to proceed.We do value your business and aim to provide exceptional customer service to all of our homeowners. If you have other issues or defects with your home covered under the warranty, feel free to reach out to your service coordinator. I understand that your service coordinator is already working with you on your outstanding concerns, many of which are seasonal or will be addressed with your 10-month visit. Alternately please do not hesitate to reach out to myself directly for concerns regarding your home and I will be happy to look into them for you.Sincerely, *****************.*******, ****************** Manager

• Review fromTasha b

  Date: 28/04/2023

  5 stars
  I have had the pleasure of working with ******************************* for the last 3 years in the warranty department and not only does she always reply quickly and with solutions but she follows up and works for the best interest of the clients.

• Review fromMark F

  Date: 30/03/2023

  1 star
  I  have tried and tried to have someone from Management to call me with no luck. I have even sent Mike the CEO a Linkedin message which he has not replied to. This is NOT a company that cares about you after they get your money. Promises are not kept from sales office and the only people that call you back are Warranty Dept which is where the problems are. Management does not know what is happening at this end and if they do they should be ashamed for letting customer down like this. We purchased a spec home from Trico ** ***********, Just a small one as a temp place as we find an area to build our 2nd custom home here in Alberta. I can say Trico will not be apart of that project.