We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Design

Hunter & Tristan Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Design.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We met with *** from Hunter Tristan Design to discuss our project (the design of a house in ******, **) in March 2022, executed a contract at the end of March and sent payment for the first instalment via e-transfer over a couple of days in March and April, for a total of $***** with an email confirmation to *** on Apr. ***. *** said he would provide a receipt, though he did not. We had a virtual Zoom call to discuss the design and sent elevations of the site. Les agreed to provide preliminary plans in about two weeks and after a lack of communication I emailed on Apr. **** to ask about progress. We received a copy of initial plans from Les on May 10th and after reviewing, contacted Les to schedule a meeting to discuss. Followed up on May 25th as received no response (Les apologized for having been away), and had a Zoom meeting on May 29th. We met with Les in person on June 8th at a coffee shop as we wanted to discuss changes to the initial plans, which *** then committed to have to us in a couple of weeks again. I followed up on July **** as I had not heard from him, received apologies as he had apparently fallen behind with other projects, but said he would send them over that evening, which he did. After reviewing this iteration of the plans, I contacted *** to set up a meeting to discuss changes and we met in-person on July **** at the same coffee shop. He said he would have next round of changes ready in about a week or so. I followed up on August **** to see when we might expect to see the next version and received no response so followed up again on August ****. I sent emails on September ***, **** and November *** and never received any further response from *** to my emails or the multiple voice messages I had left him.I visited his office at the address listed on his website twice, both times the receptionist said he is not in and could not provide any information. As it stands we have paid *** $****+, have nothing in return, and are unable to reach him.

Hunter & Tristan Design is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.