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Business Profile

Home Improvement

Calgary's Best Sunrooms

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a contract with *************************** for Calgarys Best Sunrooms to supply and install a 3 season patio cover. Initially, we had an engineer come around to do measurements, but after that no work was done and we received no communication from the company. Our phone calls, text messages and emails went unanswered. We sought legal advice but havent as yet pursued that route after finding out that the company is bankrupt. We lost our $**** deposit.

    Customer Answer

    Date: 08/03/2023

    Hi *******

    Thanks for your prompt reply to my complaint.  Unfortunately, Im not home right now and so Ive no access to the information you requested.  If you could, please, give me a couple of additional days ****** Im happy to provide the details for you asap.

    *****

  • Initial Complaint

    Date:09/08/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract for a patio cover on May 23, 2022 with Calgary's Best Sunrooms **** The job was supposed to start on July 25, 2022. I wrote a cheque for $2000 as a deposit and ***** cashed it on May 26,2022. No work has been done, ****************************** has not returned my phone calls, emails, or messages. I also found this information so I know I am not alone - ****************************************************************************************************************************************************************************

Calgary's Best Sunrooms is NOT a BBB Accredited Business.

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