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Business Profile

Home Improvement

RidgeCrest Developments
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:23/01/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had the asphalt roofing replaced at our property *** ********** Run by ********** Developments. The contract was signed on August *, **** and the work took place shortly thereafter. The contract included a ** year workmanship guarantee.We began experiencing water damage in a main floor bedroom, water leaking into a main floor bedroom. The ceiling was damaged and ********** contacted to address the issue.********** has met with us a few times, sending employees out to determine where the leak was occurring and communicating a plan to make the repairs. When the employees left, they told us they would discuss with ********** owner ***** ******** and get us scheduled in for repairs. This last conversation was Oct **, 2024. Numerous calls and texts have been placed with ********, he has not returned a single call. I caught him on cell phone in November 2024, he assured me they would address the issue and to call him once the recent snowfall cleared from the roof so they could do the work. Despite many attempts to reach him he does not respond. I have read online reviews of ********** where he simply ignores all calls to address defective workmanship.I need these repairs done, it is clear he will not honour his warranty so I am reaching out to you for assistance.The cost of the roof shingles and labour was approximately $****** dollars. I paid the deposit promptly as well as the final invoice. I have been extremely courteous and patient but I have come to the end of my rope with ***** ********.Please advise if you need further information and if you can provide some assistance. I would not recommend this company to anyone based on his extremely unprofessional behaviour.**** ******

    Customer Answer

    Date: 24/01/2025

    Here is a copy of contract as requested.

    Customer Answer

    Date: 25/03/2025

    Ridgecrest has responded by making the repairs to the leak.  It appears that the leak is repaired but there is still work to be completed.  The brickwork around the leaking chimney needs to be replaced once the weather allows.

    Ridgecrest has agreed to make those repairs once the weather improves.

    Regards,

    **** ******

RidgeCrest Developments is BBB Accredited.

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