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Business Profile

Home Inspections

Amerispec Home Inspection Services Calgary (North)
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Amerispec Home Inspection Services Calgary (North)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Amerispec Home Inspection Services Calgary (North) has 4 locations, listed below.

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    • Amerispec Home Inspection Services Calgary (North)

      Private Address Calgary, AB T3E 5G7

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    • Amerispec Home Inspection Services Calgary (North)

      Box 1424 Whitecourt, AB T7S 1P3

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    • Amerispec Home Inspection Services Calgary (North)

      2240 Landriiville Dr NW Calgary, AB T3E 5G7

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    • Amerispec Home Inspection Services Calgary (North)

      Box B107 5212 48 St Red Deer, AB T4N 7C3

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:14/09/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Amerispec to complete Greener Homes Grant **** and post-retrofit evaluations of my home. The ****retrofit evaluation was completed in April 2022, and post-retrofit in June 2023. My Advisor provided a paper copy of the recommended retrofits during the ****retrofit evaluation. Once the ****retrofit *********** was received in the *** portal, I noticed it was missing items (basement slab, and correct attic insulation value) that were raised during the ****retrofit evaluation that had been noted on my paper report. Not being familiar with the process, I thought nothing of it at the time. During the post-retrofit evaluation, I asked my Amerispec advisor if these could be updated to match the paper document, and they said yes. After initially following up 4 weeks afterward and having not received the post-retrofit evaluation, I received it shortly after calling on July ** but, it was still missing the updates to match the paper report I was given. The person on the phone recommended I text them, and then asked that I email the office. I emailed the office, they replied on July ** confirming that they could make the changes "once the Advisor is back from vacation". Since then, I've had to follow up by email on Augus* ** *** *** and September * with no response. I also called on August **, was asked again to text, and was told at the time that the office contact responsible was on vacation and it would be "moved to the top of the list for when they return". I've since had to follow up twice more since then with no response. As a result, I'm unable to submit my completed Greener Homes grant *********** in the way Amerispec promised - and they have been unresponsive about making the change. It's now been nearly 3 months since my evaluation. I would like them to complete the amendment, as promised, so I can close out my ***********.

      Customer Answer

      Date: 18/10/2023

      Following this complaint, this matter was resolved with the business. No further action is required.

    • Initial Complaint

      Date:20/06/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April */23 I had a home inspection done for a government ***** for solar panels. I have called the owner 3 times and have texted 3 times. I have not received any response from the company Amerispec, in which I paid $*** for the inspection. I e-transferred the price and would like to get the report so I can complete the contract with the solar panel company for my house.

      Customer Answer

      Date: 02/10/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    Amerispec Home Inspection Services Calgary (North) is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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