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Business Profile

Hot Tubs and Spas

Rocky View Hot Tubs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hot Tubs and Spas.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:27/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a new hot tub cover from Rocky View Hot Tubs. They delivered and installed it. They skipped the step during the install of attaching the straps that are used to secure the lid. As a result we had no ability to secure the lid. As a result, wind blew open the lid and the tub froze and got damaged. We've tried to resolve this issue with them directly but they deny any fault...saying things like "most people do not want additional holes in their side panels" and "you were not billed for installation. We put your cover in place as a courtesy". We bought a custom-fitted cover. We would not have paid them if it wasn't installed and confirmed to fit. Installation was definitely part of it. They've quoted us ****+ for the repairs. All they've offered to do to resolve this is give us 15% off for any parts. We're asking that they take responsibility for the problem and repair the tub.

Rocky View Hot Tubs is NOT a BBB Accredited Business.

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